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Deco disconnecting from internet

sripley12

2024-06-13 14:45:28 - last edited 2024-06-13 14:47:12

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Registered: 2024-03-06

Deco disconnecting from internet

2024-06-13 14:45:28 - last edited 2024-06-13 14:47:12

Model: Deco X80-5G

Hardware Version: V1

Firmware Version: 2.1.1

My X80 (configured to wired ISP with 5G backup) keep dropping off the internet (2-3 per week) random times. The status light remains green yet there is no connectivity. I am making the assumption that its not my wired ISP failing otherwise the 5G would kick in (which is doesn't perfectly when tested). After about 20 mins the issues resolves itself without intervention.

I've had the unit since Feb 2024 and the problem as started in the last couple of months.

Any ideas would be gratefully welcome.

Thanks Simon

2 Reply

Sunshine

2024-06-14 06:22:59

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Registered: 2018-12-17

Re:Deco disconnecting from internet

2024-06-14 06:22:59

@sripley12

Hi,

When the drop issue happens, please use a wired device to test if the internet from the front end is normal or not. And you can also use another device to test the SIM card.

Did your ISP provide you the Deco X80-5G? If it is customized by the ISP, you can also check with them, if there is a new firmware for it.

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sripley12

LV1

2024-06-14 10:42:36

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Re:Deco disconnecting from internet

2024-06-14 10:42:36

@Sunshine Hey - thanks for replying. I have a NAS device which is wired into the Deco - no connectivity to that during the problem. SIM card good - works in a phone. No I brought the router myself. Its been working fine up until now.

Thanks

Simon

Deco disconnecting from internet

Deco disconnecting from internet

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