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Device able to detect other wifi but not our own wifi

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Device able to detect other wifi but not our own wifi

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Gelo_G

2024-06-07 07:40:24

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Registered: 2024-06-07

Device able to detect other wifi but not our own wifi

2024-06-07 07:40:24

Model: TL-WA855RE

Hardware Version: V5

Firmware Version:

Hi, just bought the device and we will use as extender. We are trying to connect the device to our home WiFi but it cannot detect our WIFI. It was able to detect our neighbors' wifi though. I tried manually entering our WIFI details but it is showing no connection. Our other devices (mobile phone, laptop, etc) had no issues detecting and connecting to our home WiFi. Already tried resetting the device twice.

4 Reply

terziyski

LV7

2024-06-07 11:59:34

Posts: 7137

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Registered: 2013-10-12

Re:Device able to detect other wifi but not our own wifi

2024-06-07 11:59:34

@Gelo_G

Update manually the RE to its latest FW release TL-WA855RE(EU)_V5_1.0.13 Build 231115 - here and then test again.

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Gelo_G

LV1

2024-06-08 03:52:50

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Re:Device able to detect other wifi but not our own wifi

2024-06-08 03:52:50

Hi, thank you for the response. I tried upgrading the firmware as instructed but it is still not working. Still unable to detect and connect to our home WiFi.

terziyski

LV7

2024-06-08 10:20:14

Posts: 7137

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Re:Device able to detect other wifi but not our own wifi

2024-06-08 10:20:14

@Gelo_G

What's your main router make and model ? Check you main router 2.4GHz wireless channel and make sure that it uses wireless channel 1, 6 or 11.

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