@gtkow It seems something is not quite right with the system at the moment; I have the opposite problem to yours: My older kids are raging because without warning Homeshield started blocking apps and websites they usually have access to, and I currently can't see the reason for the block, so I can't remove them without removing ALL limits, defeating the purpose of parental controls. I installed the XE75 pro system a week ago, upgraded from M9 Plus, and signed up for the extra security and parental controls due to the disappointingly bad free service compared to the M9 Plus Homecare. Currently it is even blocking some of Apples wifi-checking services on an iPad without any changes to settings. This is honestly a terrible mess.

  @David-TP Hi again David ;)

Sorry for the late response. For some reason I didn't get an email about responses to my posts.

Unfortunately I don't have screenshots because to preserve the family peace I went back to using an M9 as main Deco. I will make sure to post screenshots if I make the switch again later and experience the same problem.