Deco app update - Apple products not connecting
Deco S4, three nodes, one of which is wired via Ethernet to my netgear modem (comcast xfinit6 is my ISP).
earlier this week I updated the deco app, and since then my apple devices (2 x phones, 1 x iPad) is going really slowly. Social media apps won't load, streaming live video from ring camera drops in and out, and I can't load basic websites via safari. Prior to the update, everything was working fine.
I've tried everything - rebooting the Deco system, unplugging from the wall, switching the modem on/off, turning my Apple devices on and off, unplugging from the base, etc.). Called TP-Link who were not particularly helpful, and now I'm one step away from replacing it with a new mesh system from Eero or something similar, if anyone has an6 ideas I'd be very grateful!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Thank you very much for the feedback.
Have you tried to set Deco S4 to Access Point mode to see whether it helped:
How to set up Deco to work in Access Point mode
And if possible, we could also try to downgrade from 1.5.0 to 1.4.X via firmware recovery:
- We could start with the first main Deco S4 and please refer to this link to get Deco S4 into firmware recovery mode:
How to use firmware recovery on Deco- HTTP Uboot Method
- Upload the 1.4.1 firmware here:
https://www.tp-link.com/us/support/download/deco-s4/v3.6/#Firmware
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP how can I downgrade back to 1.4? I am having the same issue and none of the fixes I am finding on here are working. Thank you!
- Copy Link
- Report Inappropriate Content
Hi, Can I have more details about the reported issue?
What are the model numbers of your mobile/Apple devices?
If IPV6 has been enabled under Deco APP>More>Internet Connection, could you please disable IPV6 to see whether it helped?
As for the firmware downgrade, it needs to be implemented via firmware recovery:
- We could start with the first main Deco S4 and please refer to this link to get Deco S4 into firmware recovery mode:
How to use firmware recovery on Deco- HTTP Uboot Method
- Upload the 1.4.1 firmware here:
https://www.tp-link.com/us/support/download/deco-s4/v3.6/#Firmware
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP thanks for the reply, but the ship has sailed.
No one replied to me on here, and the TD Link customer service rep I was speaking with forgot to process my replacement product order despite promising it would be done and now isn't returning calls/emails. So, I decided to cut my loses and replaced my Deco system with Eero 6+. It's been faster, no bugs, no glitches, and their customer service team have been responsive and helpful to the few questions I had.
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the update. Sorry for the inconveniene.
Do you still wish to proceed the waranty service with us? I left a note for the related technical support and you could update the email #TKID240554458 with the purchase receipt and a picture of bottom label with #SN.
Or you could directly start the warranty registration here:
https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support
Thanks again and best regards.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 354
Replies: 5
Voters 1
