DECO USB Share Unstable
I recently got this deco and wanna try out the usb sharing feature.
I tried streaming a video from it then suddenly the video stopped and can't find the network usb every few minutes of playback.
I'll need to scan for usb device again through the deco app everytime this happens.
It is a standard seagate 2tb external hdd.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@KuroYami Make sure you've followed the steps mentioned here: How to use USB Sharing feature on Deco
- Copy Link
- Report Inappropriate Content
@ImtiazAli yes of course. it is just unstable, not unusable. those steps are to use that feature, but now that feature is unstable. connection with the network usb directory be lost every few minutes and needs to scan again.
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the feedback.
I'd like to follow up on your case via email and ask the senior engineers for further assistance.
Please check whether you could receive my email.
Best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the update.
I saw the engineer provided a beta firmware but KuroYami didn't update. So I'm not sure whether the beta helps or not.
Can you send an email to support.forum@tp-link.com with the model number of the USB hub? The engineer would be happy to provide further assistance.
Wait for your reply and Best regards.
- Copy Link
- Report Inappropriate Content
Umm, I went through my emails but I didn't find any mail from your team, only from tp link support.
also i had tried going through the deco app and I can't find any option to opt in to the beta update.
- Copy Link
- Report Inappropriate Content
Hi, nice to see you again.
That's weird and I guess there might be some glitches in the email system.
I sent the email again and also copied the same details in the Message.
Please feel free to give us an update.
Best regards.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 416
Replies: 7
Voters 1
