@Nicholls 

Hi, I think it did support the remote. I saw there was an option to enable "Remote Access to Voicemail"

https://www.tp-link.com/en/support/faq/3340

Are you able to constantly reproduce this issue?

If yes, could you please refer to this link to submit the APP log:

How to submit Deco APP log

Thank you very much and best regards.

  @Nicholls 

Hi, Thank you very much for the logs.

I consulted your case with the senior engineer and he wondered whether the error message "failed to download voicemail" was from the Deco APP or the mobile phone when calling the home-fixed telephone.

I thought it was from the mobile phone earlier.

If the error message is actually from the Deco APP, according to the following user manual of the VOIP configuration guide, It seems like hearing Voicemail directly in the Deco APP is only allowed when your mobile phone is connected to the Deco's WiFi.

• Deco X73-DSL(EU)_V1_Telephony Feature Guide

Thank you again and best regards.

  @Nicholls 

Yes, I totally agree with you. If I didn't double check the user manual and confirm with the engineer, I thought the voicemail could be played remotely in the Deco APP as well.

This feature request has been forwarded to the engineers and hope it could implemented one day.

Thank you very much and best regards.