Over the past few days, some users have received a push notification in the Deco APP prompting to enable Two-Step Verification. Just as you have expected, Deco APP will support Two-Factor Authentication (2FA) soon, which offers a number of benefits over conventional login techniques. It greatly enhances the overall security of user accounts by adding a layer of protection to reduce the possibility of password breaches.

 

Later in this post, more details will be discussed about Two-Step Verification in the Deco APP.

 

How can I receive the prompting notification of Two-Step Verification?

Currently, a select group of Deco users will receive the notification first, then it will be rolled out gradually to all users. 
So simply ensure that both your Deco APP version and the product firmware are up-to-date, and then wait for  the forthcoming good news.

 

 

 

How to Turn on/off Two-Step Verification？

Please go to "三"→ "View Account" → "Login Security" to find the new Two-Factor Settings. After first enabling the feature, you will then be asked to verify your email address and confirm your trusted device.

For step-by-step instruction, please refer to How to turn on Two-Factor Authentication (2FA) in Deco app

 

 

Two Methods for Receiving Authentication Codes

After enabling two-factor authentication, you will be asked to provide a 6-digit code whenever you log in from a new or untrusted device through,

• Deco App Notification Delivered to Trusted Devices

 

• Email Notification with Code

 

 

Frequently Asked Questions

Q1. What should I do if I didn’t receive the code in the Deco app?

1) Enable Notification permission for Deco APP on App Settings->Notifications page.

2) Tap ‘Resend’ to resend verification code.

3) Ensure sure your phone is connected to the internet.

4) Ensure that your Deco APP is up to date and is able to receive other notifications.

5) Tap ‘Did not receive a code?’ on the bottom > Receive Code via Email> tap Send Code

 

Q2. What should I do if I don’t receive the code via email?

1) Check your Spam or Junk folder.

2) Ensure that you are using the correct email account. Go to Deco APP→Tap "三"→ "View Account" to verify the email address.

3) Add TP-Link email address ' no-reply@email.tp-link.com ' into Whitelisted email senders or Safe Senders as this FAQ

4) Ensure your phone is connected to the internet and your Deco App is up to date.

 

 

 

Feedback

Please feel free to comment below if you have any other questions.

 

 

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