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Stuck in starting up

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Stuck in starting up

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OJS63

2024-04-28 11:36:23 - last edited 2024-04-30 07:37:43

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Stuck in starting up

2024-04-28 11:36:23 - last edited 2024-04-30 07:37:43

Model: Deco E4

Hardware Version: V1

Firmware Version:

One of my units was interrupted during the firmware update and is now stuck in starting up mode. What can I do? I've tried pressing reset. I've tried leaving it unplugged for 24 hours and then plugging it back in but it's stuck on solid yellow. Is there any way of restarting it?

1 Accepted Solution

OJS63

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2024-04-29 10:24:03 - last edited 2024-04-30 07:37:43

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Re:Stuck in starting up-Solution

2024-04-29 10:24:03 - last edited 2024-04-30 07:37:43

@David-TP

I understand now. I'm OK-ish with computers but no expert. Anyway, I managed to link the dead Deco with the ethernet cable to my Mac. Set the IP address. Open the upgrade page and complete the upgrade. And it all now works.

Thank you very much for your help.

Recommended Solution

6 Reply

David-TP

2024-04-29 01:19:13

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Re:Stuck in starting up

2024-04-29 01:19:13

@OJS63

Hi, May I know how long you have had Deco E4?

It is also suggested to refer to this link to check whether Deco E4 could get into firmware recovery mode:

How to use firmware recovery if the Deco become brick

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

OJS63

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2024-04-29 05:41:38

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Re:Stuck in starting up

2024-04-29 05:41:38

@David-TP

I bought it in July 2019. Worked well since then.

I only have an apple computer(s). Will the firmware reboot work with that? It all specifically mentions Windows.

David-TP

2024-04-29 06:56:17

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Re:Stuck in starting up

2024-04-29 06:56:17

@OJS63

Hi, the HTTP Uboot Method works on Mac OS as well.

If Deco E4 couldn't get into firmware recovery mode after long-holding the reset pinhole, I'm afraid its hardware was broken and you might need to purchase a new Deco unit.

Thank you very much.

Best regards.

OJS63

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2024-04-29 08:35:19

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Re:Stuck in starting up

2024-04-29 08:35:19

@David-TP

Sounds like it's broken then, but I will give it a try. Can you please send me a link to the firmware which works on Mac OS. The only one I can find won't open ("file type unsupported")

David-TP

2024-04-29 09:05:33

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Re:Stuck in starting up

2024-04-29 09:05:33

@OJS63

Hi, Do you mean the bin.file inside the zip folder?

We don't need to open this file and during the firmware upgrade, we only need to upload the complete bin.file into the web UI of Deco E4.

Best regards.

OJS63

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2024-04-29 10:24:03 - last edited 2024-04-30 07:37:43

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Re:Stuck in starting up-Solution

2024-04-29 10:24:03 - last edited 2024-04-30 07:37:43

@David-TP

Thank you very much for your help.

Stuck in starting up

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