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Deco app 3.7.26 for macs crashes

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Deco app 3.7.26 for macs crashes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app 3.7.26 for macs crashes
Deco app 3.7.26 for macs crashes
2024-04-23 13:42:38 - last edited 2024-04-24 08:21:01
Model: Deco X60  
Hardware Version: V3
Firmware Version:

Just updated my deco app to v3.7.26 via the app store and it crashes immidiately when open.

 

Previous version 3.7.14 was working fine.

 

I tried this to a M1 iMac with Sonoma 14.4.1 and an M3 pro Macbook pro with Sonoma 14.4.1.

In both cases it crashes immidiately when opened.
Any help please?

 

I attach the crash report from the m1 iMac.

File:
error message.docxDownload
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#1
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2 Reply
Re:Deco app 3.7.26 for macs crashes
2024-04-24 03:43:57

  @madvinegar 

Hi, welcome to the community.

I have forwarded the logs to the senior engineers for further analysis.

In the meantime, I'd like to follow up on your case via email and please check whether you have received my email.

Thank you very much and Best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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#2
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Re:Deco app 3.7.26 for macs crashes
2024-04-24 08:18:33 - last edited 2024-04-24 08:19:57

  @David-TP I received the below:

 

 
Hello, madvinegar,
Thank you very much for your feedback on the community here:
 
To better assist you, this case will be escalated to our engineers who will help you solve the problem more efficiently:
 
In the course of investigating, our senior engineer may ask for your agreement for remote assistance to solve the problem effectively.
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