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Archer C6 is malfunctioning

Archer C6 is malfunctioning

Archer C6 is malfunctioning
Archer C6 is malfunctioning
2024-04-22 06:42:05
Model: Archer C6  
Hardware Version: V4
Firmware Version: 1.13.5 Build 240222 Rel.50991n(5553)

I have a problem with my router where it stops responding for a few seconds to a few minutes.

When this happens my internet doesn't work and I am unable to access the router's configuration page at 192.168.0.1 or tplinkwifi.net.

Even if I am able to login, the config page doesn't load properly.

Please watch this video demonstrating the problem:

https://drive.google.com/file/d/1nwsLbS4rq-2gmU4L-9hQfdySnlCWLfFE/view?usp=drive_link

 

Problem started after updating the firmware to the latest version.

Resetting the router to factory settings didn't solve this issue.

My router details are as follows:
 
Model: Archer C6(IN) Ver 4.8
Firmware Version: 1.13.5 Build 240222 Rel.50991n(5553)
 
Your India website doesn't show links for my router model's firmware, it shows firmware for US version.

I had emailed TP-Link customer support for help in this matter on 18-April but no one has responded so far.

Please provide me links to firmware for current version and previous version so I can try reinstalling the firmware manually to see if the issue is due to botched update/install.

If nothing works I will take it to a service center.
Thank you.

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#1
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6 Reply
Re:Archer C6 is malfunctioning
2024-04-23 09:15:00

  @akaban 

 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

Please check your email box and ensure the support email is well received. Thanks!

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:Archer C6 is malfunctioning
2024-05-10 09:07:41

  @akaban 

Hey bro 

I have also the same Archer C6(IN) version 4.8 recently bought expecting to be delivered version 4.0 from Amazon I saw many reviews of this router before purchasing and got this version, i first thought it was a fake product as in the TP-link official website the latest version for this model it shows is 4.0 and all the firmware updates are mostly US and EU in Indian website. I reached their technical support team but the answer was not satisfactory. I can't understand if they are launching a newer version why aren't they updating their official website and providing the updates for this firmware separately 

 

As also got the update that you already installed 

Latest Firmware Version:

1.13.5 Build 240222 Rel.50991n(5553) 

 

My current version is 

Firmware Version:

1.12.10 Build 230208 Rel.38553n(5553)

 

Hardware Version:

Archer C6 4.0

 

One thing you noticed here in the box it's version 4.8 but on the router home page it shows 4.0 if it's based on 4.0 only why is 4.8 mentioned? 

 

Now I am worried about whether to update it or not as the issues you are facing after updates are the same issues I faced in the previous i.e current version of dropping the internet for a few minutes i first thought it was my ISP issues but now I understand its this brand new TP link new version router issue.

Also, there is another issue I am facing suppose 4-5 devices are connected suddenly 1 device says no internet but the other 3 devices' internet is working 

Plz suggest bro whether I should update it or not as after the update also you are facing issues that they intend the fix.

 

Thank you

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#3
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Re:Archer C6 is malfunctioning
2024-05-10 13:55:05

  @AYHD 

 

On the support website there's an explanation for the device HW version numbers:

(Normally Vx.0=Vx.6/Vx.8 (eg:V1.0=V1.6/V1.8);   Vx.x0=Vx.x6/Vx.x8 (eg:V1.20=V1.26/V1.28)
How to find the hardware version on a TP-Link device

That means FW releases for HW v4 are good for HW v4.6 or HW v4.8

Archer C6 FW region could be either US, EU, IN etc. depending on the local market.

I believe the same FW versions are used across these regions.

I wouldn't suggest to update to v1.13.5 until the OP issue has been resolved.

What you could do is to grab the FW v1.13.1 from the Indian support website, update and then test how it goes.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#4
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Re:Archer C6 is malfunctioning
2024-06-16 11:29:59
https://community.tp-link.com/en/home/forum/topic/664762
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#5
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Re:Archer C6 is malfunctioning
2024-06-16 11:30:00
https://community.tp-link.com/en/home/forum/topic/664762
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#6
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Re:Archer C6 is malfunctioning
2024-06-16 11:30:00
https://community.tp-link.com/en/home/forum/topic/664762
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#7
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Views: 857

Replies: 6

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