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Archer AX23 turning off (crashing?) in access point mode

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Archer AX23 turning off (crashing?) in access point mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX23 turning off (crashing?) in access point mode
Archer AX23 turning off (crashing?) in access point mode
2024-03-25 17:27:40
Model: Archer AX23  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230725 Rel. 55602

My AX23 router is setup using wireless access point mode and it is randomly turning off (this can range from a few hours to days). By "turning off" I mean that the LED lights switch off and the router becomes unresponsive. If I toggle the power switch to off and then turn it back on the router will reboot and it will work normally until the next time it fails. I have tried doing a factory reset but that has made no difference.

 

I don't think this is a case where the power button is faulty since the router feels warm even though the lights are off. I'm attaching the logs but it seems like the log file isn't being updated since the most recent date is from July 2023(?).

 

####################################################################

# Archer AX23 System Log

# Time = 2024-03-25 14:05:47

# H-Ver = 1.0.0 ; S-Ver = 1.1.0 Build 20230725 Rel. 55602

# LAN: I = 192.168.2.41 ; M = 255.255.255.0 ; MAC = 3C:52:A1:A6:97:C3

# Clients connected: 1 ; WI-FI : 1

####################################################################

2023-07-25 00:02:03 led-controller[749]: <6> 288051 Start to run WAN1_ON

2023-07-25 00:02:03 led-controller[749]: <6> 288051 Start to run WAN0_OFF

2023-07-25 00:02:03 led-controller[749]: <6> 288051 Start to run LAN_OFF

2023-07-25 00:01:33 led-controller[749]: <6> 288051 Start to run WAN1_ON

2023-07-25 00:01:33 led-controller[749]: <6> 288051 Start to run WAN0_OFF

2023-07-25 00:01:33 led-controller[749]: <6> 288051 Start to run LAN_OFF

2023-07-25 00:01:33 upnp[11471]: <6> 217504 Service start

2023-07-25 00:01:32 upnp[11471]: <6> 217505 Service stop

2023-07-25 00:01:31 remote-management[11235]: <6> 282505 Service stop

2023-07-25 00:01:27 traffic-stats[8256]: <6> 269004 stats reset

2023-07-25 00:01:11 upnp[9804]: <6> 217504 Service start

2023-07-25 00:01:10 upnp[9804]: <6> 217505 Service stop

2023-07-25 00:01:09 remote-management[9547]: <6> 282505 Service stop

2023-07-25 00:01:07 led-controller[749]: <6> 288051 Start to run WAN1_OFF

2023-07-25 00:01:07 led-controller[749]: <6> 288051 Start to run WAN0_ON

2023-07-25 00:01:07 led-controller[749]: <6> 288051 Start to run LAN_OFF

2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run WAN1_OFF

2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run WAN0_OFF

2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run LAN_OFF

2023-07-25 00:01:04 traffic-stats[8256]: <6> 269004 stats reset

2023-07-25 00:01:03 led-controller[749]: <6> 288051 Start to run WIFI5G_ON

2023-07-25 00:01:03 led-controller[749]: <6> 288051 Start to run WIFI2G_ON

2023-07-25 00:01:02 led-controller[749]: <6> 288051 Start to run STATUS_ON

2023-07-25 00:01:02 led-controller[749]: <6> 288051 Start to run GENERAL

2023-07-25 00:00:59 traffic-stats[8223]: <6> 269504 Service start

2023-07-25 00:00:37 factory-reset[7498]: <6> 284504 Service start

2023-07-25 00:00:36 parental-control[7132]: <6> 229504 Service start

2023-07-25 00:00:36 parental-control[7132]: <6> 229502 Function enabled

2023-07-25 00:00:34 access-control[6745]: <6> 239504 Service start

2023-07-25 00:00:34 access-control[6745]: <6> 239503 Function disabled

2023-07-25 00:00:34 firewall[4124]: <6> 209504 Service start

2023-07-25 00:00:20 upnp[4417]: <6> 217504 Service start

2023-07-25 00:00:12 upnp[4417]: <6> 217505 Service stop

2023-07-25 00:00:10 remote-management[3798]: <6> 282505 Service stop

2023-07-25 00:00:07 upnp[2574]: <6> 217504 Service start

2023-07-25 00:00:07 upnp[2574]: <6> 217505 Service stop

2023-07-25 00:00:05 remote-management[1820]: <6> 282505 Service stop

2023-07-25 00:00:00 led-controller[749]: <6> 288051 Start to run STATUS_SAN

2023-07-25 00:00:00 time-settings[791]: <6> 279504 Service start

1970-01-01 00:00:12 led-controller[749]: <6> 288504 Service start

 

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#1
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7 Reply
Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-25 17:34:24

I also forgot to mention that this router was purchased February 1, 2024 so it's relatively new and it has had this problem since the beginning although it seems to be getting worse. Initially it would work for a week or so but now it rarely stays on for longer than a day.

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#2
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-25 18:49:42

  @ScoPro 

 

Upon router restart or a successful reset to factory settings you should have your device logs deleted.

The interesting here is that the logs are only from 2023-07-25 when the latest FW release build date is.

What you can try is to switch AX23 to router mode, reset to factory defaults and then switch back to AP mode.

To reset the router to its factory settings press and hold the reset button for about 10 seconds.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#3
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-25 19:20:00

  @terziyski 

 

I tried doing another factory reset. Interestingly the logs from the "Wireless Router Mode" show today's date:

 

####################################################################
#                  Archer AX23 System Log
# Time = 2024-03-25 16:07:37
# H-Ver = 1.0.0 ; S-Ver = 1.1.0 Build 20230725 Rel. 55602
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 3C:52:A1:A6:97:C3 
# WAN: W = dhcp ; I = 0.0.0.0 ; M = 0.0.0.0 ; MAC = 3C:52:A1:A6:97:C4 
#      G = 0.0.0.0 ; D1 = 0.0.0.0 ; D2 = 0.0.0.0 
# Clients connected: 1 ; WI-FI : 0 
####################################################################
2024-03-25 16:06:45 led-controller[809]: <6> 288051 Start to run WAN1_OFF
2024-03-25 16:06:45 led-controller[809]: <6> 288051 Start to run WAN0_OFF
2024-03-25 16:06:45 led-controller[809]: <6> 288051 Start to run LAN_ON
2024-03-25 16:06:43 led-controller[809]: <6> 288051 Start to run WAN1_OFF
2024-03-25 16:06:43 led-controller[809]: <6> 288051 Start to run WAN0_OFF
2024-03-25 16:06:43 led-controller[809]: <6> 288051 Start to run LAN_OFF
2024-03-25 16:05:18 led-controller[809]: <6> 288051 Start to run WAN1_OFF
2024-03-25 16:05:18 led-controller[809]: <6> 288051 Start to run WAN0_ON
2024-03-25 16:05:18 led-controller[809]: <6> 288051 Start to run LAN_OFF
2024-03-25 16:05:00 nat[29466]: <6> 211501 Initialization succeeded
2024-03-25 16:04:59 nat[29466]: <6> 211501 Initialization succeeded
2024-03-25 16:04:59 led-controller[809]: <6> 288051 Start to run WAN1_OFF
2024-03-25 16:04:59 led-controller[809]: <6> 288051 Start to run WAN0_OFF
2024-03-25 16:04:59 led-controller[809]: <6> 288051 Start to run LAN_OFF
2024-03-25 16:04:01 led-controller[809]: <6> 288051 Start to run WIFI5G_ON
2024-03-25 16:04:01 led-controller[809]: <6> 288051 Start to run WIFI2G_ON
2024-03-25 16:03:25 time-settings[23833]: <6> 279508 Service restart
2024-03-25 16:03:15 upnp[23098]: <6> 217504 Service start
2024-03-25 16:03:15 upnp[23098]: <6> 217505 Service stop
2024-03-25 16:03:13 remote-management[22792]: <6> 282505 Service stop
2024-03-25 16:02:58 qos[21940]: <6> 259504 Service start
2024-03-25 16:02:58 qos[21940]: <6> 259503 Function disabled
2024-03-25 16:02:58 qos[21940]: <6> 259505 Service stop
2024-03-25 16:02:58 nat[21692]: <6> 211501 Initialization succeeded
2024-03-25 16:02:58 nat[21692]: <6> 211501 Initialization succeeded
2024-03-25 16:02:53 time-settings[21297]: <6> 279508 Service restart
2024-03-25 15:02:52 nat[20937]: <6> 211501 Initialization succeeded
2024-03-25 15:02:51 traffic-stats[11182]: <6> 269004 stats reset
2024-03-25 15:02:51 nat[20937]: <6> 211501 Initialization succeeded
2024-03-25 15:02:51 network[20827]: <6> 290005 Reload config
2024-03-25 15:02:49 network[20827]: <6> 290004 Disconnect interface wan
2024-03-25 15:02:47 network[20827]: <6> 290004 Disconnect interface internet
2024-03-25 15:02:47 network[20827]: <6> 290100 Set WAN protocol to dhcp, operation is write
2024-03-25 15:01:59 led-controller[809]: <6> 288051 Start to run WPS_OFF
2024-03-25 15:01:59 led-controller[809]: <6> 288051 Start to run WPS_OFF
2024-03-25 14:59:59 led-controller[809]: <6> 288051 Start to run WAN1_ON
2024-03-25 14:59:59 led-controller[809]: <6> 288051 Start to run WAN0_OFF
2024-03-25 14:59:59 led-controller[809]: <6> 288051 Start to run LAN_OFF
2024-03-25 14:59:26 upnp[14938]: <6> 217504 Service start
2024-03-25 14:59:25 upnp[14938]: <6> 217505 Service stop
2024-03-25 14:59:24 led-controller[809]: <6> 288051 Start to run WAN1_ON
2024-03-25 14:59:24 led-controller[809]: <6> 288051 Start to run WAN0_OFF
2024-03-25 14:59:24 led-controller[809]: <6> 288051 Start to run LAN_OFF
2024-03-25 14:59:23 remote-management[14606]: <6> 282505 Service stop
2024-03-25 14:59:15 time-settings[14249]: <6> 279508 Service restart
2024-03-25 14:59:14 nat[12514]: <6> 211021 IPSEC ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 L2TP ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 PPTP ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 SIP ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 RTSP ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 H323 ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 TFTP ALG enabled
2024-03-25 14:59:14 nat[12514]: <6> 211021 FTP ALG enabled
2024-03-25 14:59:12 qos[13317]: <6> 259504 Service start
2024-03-25 14:59:11 qos[13317]: <6> 259503 Function disabled
2024-03-25 14:59:11 qos[13317]: <6> 259505 Service stop
2024-03-25 14:59:10 nat[12514]: <6> 211501 Initialization succeeded
2024-03-25 14:59:09 nat[12514]: <6> 211501 Initialization succeeded

 

After I changed the operation mode to "Access Point Mode" the log shows nothing recent (instead showing July 2023 again):

 

####################################################################
#                  Archer AX23 System Log
# Time = 2024-03-25 16:13:41
# H-Ver = 1.0.0 ; S-Ver = 1.1.0 Build 20230725 Rel. 55602
# LAN: I = 192.168.2.41 ; M = 255.255.255.0 ; MAC = 3C:52:A1:A6:97:C3 
# Clients connected: 0 ; WI-FI : 0 
####################################################################
2024-03-25 16:11:27 time-settings[13053]: <6> 279508 Service restart
2023-07-25 00:02:01 led-controller[749]: <6> 288051 Start to run WAN1_ON
2023-07-25 00:02:01 led-controller[749]: <6> 288051 Start to run WAN0_OFF
2023-07-25 00:02:01 led-controller[749]: <6> 288051 Start to run LAN_OFF
2023-07-25 00:01:31 led-controller[749]: <6> 288051 Start to run WAN1_ON
2023-07-25 00:01:31 led-controller[749]: <6> 288051 Start to run WAN0_OFF
2023-07-25 00:01:31 led-controller[749]: <6> 288051 Start to run LAN_OFF
2023-07-25 00:01:31 upnp[11370]: <6> 217504 Service start
2023-07-25 00:01:31 upnp[11370]: <6> 217505 Service stop
2023-07-25 00:01:30 remote-management[11134]: <6> 282505 Service stop
2023-07-25 00:01:25 traffic-stats[8159]: <6> 269004 stats reset
2023-07-25 00:01:09 upnp[9726]: <6> 217504 Service start
2023-07-25 00:01:08 upnp[9726]: <6> 217505 Service stop
2023-07-25 00:01:06 remote-management[9417]: <6> 282505 Service stop
2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run WAN1_OFF
2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run WAN0_ON
2023-07-25 00:01:05 led-controller[749]: <6> 288051 Start to run LAN_OFF
2023-07-25 00:01:03 led-controller[749]: <6> 288051 Start to run WAN1_OFF
2023-07-25 00:01:03 led-controller[749]: <6> 288051 Start to run WAN0_OFF
2023-07-25 00:01:03 led-controller[749]: <6> 288051 Start to run LAN_OFF
2023-07-25 00:01:02 traffic-stats[8159]: <6> 269004 stats reset
2023-07-25 00:01:01 led-controller[749]: <6> 288051 Start to run WIFI5G_ON
2023-07-25 00:01:01 led-controller[749]: <6> 288051 Start to run WIFI2G_ON
2023-07-25 00:01:01 led-controller[749]: <6> 288051 Start to run STATUS_ON
2023-07-25 00:01:00 led-controller[749]: <6> 288051 Start to run GENERAL
2023-07-25 00:00:57 traffic-stats[8129]: <6> 269504 Service start
2023-07-25 00:00:38 factory-reset[7200]: <6> 284504 Service start
2023-07-25 00:00:36 parental-control[6598]: <6> 229504 Service start
2023-07-25 00:00:36 parental-control[6598]: <6> 229502 Function enabled
2023-07-25 00:00:34 access-control[6207]: <6> 239504 Service start
2023-07-25 00:00:34 access-control[6207]: <6> 239503 Function disabled
2023-07-25 00:00:34 firewall[4177]: <6> 209504 Service start
2023-07-25 00:00:22 upnp[4458]: <6> 217504 Service start
2023-07-25 00:00:14 upnp[4458]: <6> 217505 Service stop
2023-07-25 00:00:12 remote-management[3792]: <6> 282505 Service stop
2023-07-25 00:00:09 upnp[2719]: <6> 217504 Service start
2023-07-25 00:00:08 upnp[2719]: <6> 217505 Service stop
2023-07-25 00:00:06 remote-management[1920]: <6> 282505 Service stop
2023-07-25 00:00:00 led-controller[749]: <6> 288051 Start to run STATUS_SAN
2023-07-25 00:00:00 time-settings[791]: <6> 279504 Service start
1970-01-01 00:00:12 led-controller[749]: <6> 288504 Service start

 

It appears there may be some kind of bug with using this router in access point mode? Why would each mode be accessing a totally different syslog? Does anyone else use this mode with success?

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#4
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-25 19:37:21

  @ScoPro 

 

These logs are different because some features are not availbale in AP mode - details.

I am using a different router model in AP mode successfully. Sometimes happpens that a FW can have a bug and needs to be fixed.

Usually a beta FW release is issued until a stable FW release is ready.

Not sure that's the case here but logs in AP mode with onlly the same date as the current FW build IMHO is abnormal.

There's a little change in your logs in AP mode though - most recent log is with the current time/date.

Let the device run a while and observe if there's any improvement.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#5
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-26 10:03:21

  @ScoPro 

 

Hi, To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

 

By the way, please confirm if you are using TP-Link original power adapter, try a different wall socket, and also check if there are any LED control settings configured.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-26 13:33:35

  @Sunshine 

 

The router is setup using the default settings (other than switching it to AP mode). I did try different wall sockets as I moved it to different rooms. It is also using the power adapter that came with it (power supply doesn't appear to be an issue as it is still receiving power).

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#7
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Re:Archer AX23 turning off (crashing?) in access point mode
2024-03-27 01:34:23

  @ScoPro 

 

I have forwarded all the information to our senior engineer, they will follow up on your case via email.

Please let the community know once there is any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#8
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Information

Helpful: 0

Views: 837

Replies: 7

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