TP-Link ignoring customer feedback on parental controls

TP-Link ignoring customer feedback on parental controls

TP-Link ignoring customer feedback on parental controls
TP-Link ignoring customer feedback on parental controls
2024-03-03 23:15:03
Model: Deco M5  
Hardware Version: V3
Firmware Version:

TP-Link continue to ignore valid customer complaints to fix a massive flaw in their parental controls on Deco devices.

 

This thread has been ignored for 4 years:

 

https://community.tp-link.com/en/home/forum/topic/166440

 

despite TP-Link saying they are having their R&D team evaluate.

 

This should not be a difficult software fix, just a change in default settings to make parental controls effective.

 

It is wrong of TP-Link to mark this thread as having an accepted solution, when it is has not been solved.

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#1
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5 Reply
Re:TP-Link ignoring customer feedback on parental controls
2024-03-04 08:45:36

  @100sCustomers 

Hi, some models already support Wi-Fi Access Control/Whitelist, like Deco X50/X55_V1/1.2, and Deco X20_V4.

How to configure Wi-Fi Access Control on your Deco

For other models, please pay attention to the firmware release note on the official website.

Thank you very much and best regards.

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#2
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Re:TP-Link ignoring customer feedback on parental controls
2024-03-04 09:26:20

  @David-TP Exactly my point.  TP-link already have the software written to do this and it needs to be urgently rolled out to the Deco M5 and all other models which were sold to customers of the basis of having parental controls built in.  Until TP-link provides the ability to switch on access control on the Deco M5 - the parental control features which we paid for are virtually useless except for a very young child

David-TP wrote

  @100sCustomers 

Hi, some models already support Wi-Fi Access Control/Whitelist, like Deco X50/X55_V1/1.2, and Deco X20_V4.

How to configure Wi-Fi Access Control on your Deco

For other models, please pay attention to the firmware release note on the official website.

Thank you very much and best regards.

.

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#3
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Re:TP-Link ignoring customer feedback on parental controls
2024-03-04 20:37:38 - last edited 2024-03-04 20:38:07

  @100sCustomers 

 

Yes, and Deco M9 needs it also. 

Even as a temp measure if they AT LEAST give us the option to AUTO block ALL new connections until we approve them, would stop these devices getting around the parental controls.

That would be even easier to implement today!!

Support for older devices gives a company great respect from it's users, especially when so many have complained about this in sooo many threads, but many companies today just move onto the next new device....

 

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#4
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Re:TP-Link ignoring customer feedback on parental controls
2024-06-04 02:45:43

  @100sCustomers 

Any word TP_Link??   The lack of whitelisting makes the parental controls NON-FUNCTIONAL. 

 

(NOTE: to any other parents reading this:   Many (most?) models of TP-Link DECO routers lack the very-basic functionality of *whitelisting*.  What this means is that you can set up all the bedtimes and whatnot,  but it just plain won't work, and your kid won't even notice as they didddle with their phone until 4AM and beyond).

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#5
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Re:TP-Link ignoring customer feedback on parental controls
2024-09-11 12:15:29
Why do you reply about other models when we're asking specifically about ours? I just watched two politicians not answer specific clear questions yesterday but does a tech company based on 1 and 0s have to adopt their evasiveness?
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#6
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