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HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

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HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Stopes

2024-01-21 21:52:46

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Registered: 2024-01-21

HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

2024-01-21 21:52:46

Model: Archer AX73

Hardware Version: V2

Firmware Version: 1.0.12 Build 20231023 rel.42641

I have an Archer AX73 router with an Archer AX10 in a OneMesh Network setup. After logging into HomeShield (and subscribing), I set up some "active and non-active" times for the family. It worked for a couple of days, and now I cannot log into it again. I have tried HomeShield on my iPhone, my iPad, and my Android phone, and all of them crash the HomeShield app between 90 and 100%. I have now unsubscribed from the service but still have my account enabled until February 4th. I cannot change ANY of my settings in HomeShield now. Please advise me on how to move forward.

1 Reply

Sunshine

2024-01-22 09:39:13

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Registered: 2018-12-17

Re:HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

2024-01-22 09:39:13

@Stopes

Hi, do you mean the Tether App will crash completely once you tap HomeShield or tap Family page? If possible, please share with us a short video to show the issue.

Besides, your AX73 is the main router and AX10 is satellite router, right? are they connected wirelessly or via Ethernet cable?

Please also let us know the model no. and system version of your phones and iPad along with the version of your Tether App.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

HomeShield keeps crashing on iPad/Iphone and Android phone for AX73

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