Solution Archer C80/C64v1/C6v4 Guest Network in AP Mode Stopped Working after Updating 1.13.2 Build 230824
Solution Archer C80/C64v1/C6v4 Guest Network in AP Mode Stopped Working after Updating 1.13.2 Build 230824
This Article Applies to:
Model: Archer A6v4, Archer A64v1, Archer A8v1&v2.2, Archer C59v4, Archer C6v4, Archer C64v1, Archer C80v1&v2.2
Firmware: 1.13.2 Build 230824
Phenomenon Description:
Following the firmware update to the latest version 1.13.2 Build 230824, some customers have reported issues with the guest network in AP mode. Specifically, devices connected to the guest network are unable to access the internet, and the guest network section in the Web UI may display abnormal especially the Guest Permissions part like below:
Workaround:
If you encounter similar issues, we recommend the following two workarounds, please try either one and confirm if the issue can be resolved:
Workaround 1: please try following steps:
1) Switch the device from AP mode to router mode.
2) Perform a factory reset by holding reset button for about 10s. Please note that all the previous configurations will be lost.
3) After the factory reset, switch the device back to AP mode.
4) Check if the guest network works fine.
Workaround 2. You could also download and update the following beta firmware:
For Archer A64v1, A8v1, C59v4, C64v1, C80v1(They use the same beta): Archer C80_V1_20231229
For Archer A6v4, A8v2.2, C6v4, C80v2.2: try this beta firmware
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
If there is still any problem after trying the two workarounds, please leave your comments with model no., hardware version, firmware version of your TP-Link device, its working mode and detailed problem description.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi All,
Please note that there is a new beta firmware for Archer C80 V2.2, Archer C6 V4, Archer A8 V2.2, Archer C86 V1 with L2TP over IPSec VPN Server function, which also resolved this random restarting issue, it is recommended to try the new beta firmware and experience the L2TP over IPSec VPN Server function:
Public Beta Firmware for Archer C80 V2.2/C6 V4/A8 V2.2/C86 V1 Supports L2TP over IPSec VPN Server
Remember to leave us your comment whether the new beta firmware works fine.
- Copy Link
- Report Inappropriate Content
@Sunshine i cannot access my wifi device
- Copy Link
- Report Inappropriate Content
Hi, please provide more details about the issue, do you mean you are unable to connect the WiFi? any error message?
And what is the model no., hardware version and LED status of the device?
- Copy Link
- Report Inappropriate Content
A suggestion regarding release notes of FW releases since many users have turned off auto update feature (or it has not been implemented at all) on their devices - they are cautious regarding new FW releases.
For example:
Archer C64(EU)_V1_1.13.2 Build 230824
| Published Date: 2023-09-08 | Language: Multi-language | File Size: 3.80 MB |
Modifications:
1.Added support for DoH.
2.Added support for Alexa
3.Added support for HTTPS access.
4.Added IoT network and IoT security.
5.Optimized the guest network, supports Access Time Control and Bandwidth Control.
6.Optimized the easymesh, supports upgrading multiple devices at the same time.
7.Optimized the UI.
Bug Fixed:
1.Fixed several bugs related to IPTV.
2.Fixed several UI bugs.
3.Fixed the bug that the pin doesn't work under certain scenarios.
4.Fixed a compatibility bug with certain intel network cards.
5.Fixed the bug that router can't be accessed remotely via tether.
Note: You will be unable to downgrade to the previous firmware version after updating this firmware.
Known Issues:
1. Guest Network in AP Mode Stops Working
Adding a new section "Known Issues" would be very informative for a user who has to decide whether to upgrade or not to this FW release, since he can't revert back to the previous one.
In this case:
if the user is not using the device in AP mode he can proceed with the FW update.
If the user will use the device in AP mode he would know for the possible issue and won't proceed until issuing a beta or next stable FW release.
- Copy Link
- Report Inappropriate Content
Thank you for your valuable suggestion!
Typically, issues are reported and identified after a firmware release. This means that there are usually no known issues at the time of releasing the firmware and creating the release note. However, if any serious problems are identified, maybe we could consider updating the release note. We will forward your suggestion to our senior engineer for evaluation.
We appreciate your continuous support and the warm-hearted help you provide to other users. Thank you!
- Copy Link
- Report Inappropriate Content
Yes, that's what I've meant - when the problem is identified to update the FW release notes.
Thus an unneccessary overhead for users and your team would be spared.
This would also improve the overall user experience and company image.
- Copy Link
- Report Inappropriate Content
Hi All,
Please note that there is a new beta firmware for Archer C80 V2.2, Archer C6 V4, Archer A8 V2.2, Archer C86 V1 with L2TP over IPSec VPN Server function, which also resolved this random restarting issue, it is recommended to try the new beta firmware and experience the L2TP over IPSec VPN Server function:
Public Beta Firmware for Archer C80 V2.2/C6 V4/A8 V2.2/C86 V1 Supports L2TP over IPSec VPN Server
Remember to leave us your comment whether the new beta firmware works fine.
- Copy Link
- Report Inappropriate Content
@Sunshine i can't test VPN but please fix the timezone option where always reset to a internet check after i changed to managed by connected device
- Copy Link
- Report Inappropriate Content
Hi, could you please provide more details about the timezone issue? and does the issue start to happen after updating to the new beta firmware?
If you have updated to the new beta firmware, it is recommended to leave your comment on this thread even though you are not testing VPN: Public Beta Firmware for Archer C80 V2.2/C6 V4/A8 V2.2/C86 V1 Supports L2TP over IPSec VPN Server
- Copy Link
- Report Inappropriate Content
@Sunshine Hi, I am currently using the beta firmware for the Archer C64 1.0 (Beta Firmware Version 1.13.5 Build 231228 Rel.63705n(4555)) linked on this thread, and I noticed that DNS over HTTPS (DoH) isn't working on my router. Once enabled, the status is stuck on "Connecting..." and does not progress further.
I tested with Quad9 and Cloudflare DNS, and by using their respective testing instructions, I was able to verify that DoH isn't being used for either provider.
The DoH feature works on the latest public version (Firmware Version 1.13.2 Build 230824 Rel.74702n(4555)). Unfortunately, I had to move off of that version since I am experiencing intermittent Internet connectivity dropouts after around 20-30 minutes from the router being turned on. (Internet connection is lost on all devices connected to the router, including wired devices. The router is used in Router (not AP) mode, and the Guest Network feature is not being used.)
However, the beta firmware linked on this forum thread has no such issue, and after continuously running it for 24 hours non-stop, no such dropouts occurred. I'll be staying on the beta firmware version for the meantime.
With that, I would like to know if the DoH issue can be resolved. Thanks!
(Edited for clarification, fixed formatting, removed links, and indicated hardware version)
- Copy Link
- Report Inappropriate Content
Thank you very much for the feedback, I've sent you a private message, please have a check and let us know if it helps.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 2420
Replies: 14
Voters 3
