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Deco App Bug

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Deco App Bug

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Deco App Bug

ARGamingPK1

2023-12-28 16:56:30 - last edited 2024-10-16 07:51:57

Posts: 122

Helpful: 51

Solutions: 2

Stories: 0

Registered: 2023-12-03

Deco App Bug

2023-12-28 16:56:30 - last edited 2024-10-16 07:51:57

Tags: #Deco App Related

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.5.8

Hello TP-LINK !!

When i open Deco app to check which device is connected on which Deco node but the status is (Unknown) sometimes on Deco App even my phone status showing (Unknown) i'm connected on main deco. Here are the screenshots below.

Screenshot1

Screenshot2

2 Reply

David-TP

2023-12-29 06:18:05

Posts: 12443

Helpful: 1717

Solutions: 1197

Stories: 9

Registered: 2020-04-14

Re:Deco App Bug

2023-12-29 06:18:05

@ARGamingPK1

Hi, Nice to see you again.

Did it help if you temporarily turn off "Mesh Technology"?

If not, could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

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ARGamingPK1

LV3

2023-12-29 10:37:17 - last edited 2023-12-29 10:38:31

Posts: 122

Helpful: 51

Solutions: 2

Stories: 0

Registered: 2023-12-03

Re:Deco App Bug

2023-12-29 10:37:17 - last edited 2023-12-29 10:38:31

@David-TP I have shared a APP logs with you by following the steps which are shown in link you sent me and i have already tried with turned OFF MESH TECHNOLOGY

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