Internet not connecting
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I try setting my router but internet still no connection
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Depending on your infrastructure it would be helpful if you watch these video guides:
1. How to Set up TP-Link Wireless Router (Archer AX73, etc.)
2. What should I do if I cannot access the internet? - Using a DSL modem and a TP-Link router
3. What should I do if I cannot access the internet? - Using a cable modem and a TP-Link router
- Copy Link
- Report Inappropriate Content
ISP problem, they probably use a Vlan ID of 0 (zero) and TPL equipment can't be set to this setting, call your ISP & ask them to adjust settings at their end to allow the router to find the connection.
Copy this & post it on your ISP forum if they have actual help people on the forum who work at the ISP.
Hi, I recently bought a TP AX?? (assuming you're on high speed fibre) & it won't connect, I believe the router needs a Vlan ID of 0 but it can't be set to it so if the Vlan ID has to be 0 or you use another could you tell me the number or adjust your end to allow the router to find a suitable Vlan number, can you assist?.
It should be as simple as them adjusting your ONT to either not need a Vlan ID or to accept an ID of 1 upwards.
Sometimes it's a random Vlan ID that causes the issue, some use 999 other's any other random number.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 378
Replies: 2
Voters 0
No one has voted for it yet.