Deco M5 will not upgrade firmware

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Deco M5 will not upgrade firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 will not upgrade firmware
Deco M5 will not upgrade firmware
2023-12-13 14:07:25
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.6 20210615 00000

Hi, hoping someone might have some magic tricks or advice to help me get my M5 to update.

 

The app has told me I have firmware updates for my 3 M5's and I have successfully updated two of three, but the third just will not update. It's on 1.5.6 20210615 00000 and the app prompts me to update to 1.7.3 20230906 59213.

 

Another issue I have which i presume to be a side effect of this is that no clients are connecting to the outdated Deco, it just sits with a signal strength but otherwise doesn't do anything. 

 

I have tried installing from the app multiple times when prompted and each time it confirms firmware upgrades, but the firmware does not change.

 

I have tried doing so manually through the app with the same result.

 

I have tried a factory reset, with no luck.

 

I have tried the online utility throguh the tplink deco management page without luck.

 

I also tried a utility which is supposed to work for bricked deco's but it didn't do anything when I tried to reboot it to force the file across.

 

Any suggestions?

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Re:Deco M5 will not upgrade firmware
2023-12-14 03:43:18

  @IMBezza 

Hi, You could refer to the following suggestions to see whether it helped:

1.You should be able to find the IP address of this specific Deco on the Deco APP>Deco settings.

2. Log into its web Interface of this unit.

3. try to update to 1.6.5 first.

https://static.tp-link.com/upload/firmware/2023/202301/20230131/Deco_M5_1.6.5_230110.zip

4.. If it succeeded this time, please update to 1.7.3 again.

 

Thank you very much and wait for your reply.

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Re:Deco M5 will not upgrade firmware
2023-12-14 07:42:21

  @David-TP Hi David, thanks for the suggestion. I have just tried this but sadly no joy. The process runs and when the deco came back up I logged back into the deco's local upgrade page and it displays the message 'Firmware update failed and some features are unavailable. Please keep Deco powered on, then update the firmware again to get complete features.'. I tried again and it still did not work.

 

Cheers

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