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Deco M4 Solid White Only - not connected to network - can't reset

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Deco M4 Solid White Only - not connected to network - can't reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 Solid White Only - not connected to network - can't reset
Deco M4 Solid White Only - not connected to network - can't reset
2023-12-10 19:55:59
Model: Deco M4  
Hardware Version: V1
Firmware Version: Not sure

Noticed one of my AP M4s not connected to network. Went to reset but reset doesn't work. Light stays white all the time - but doesn't show up in app. Removed AP from network in app and still can't reset. No matter how long I hold reset the light sstays white...I have tried holding reset while plugging AC cord in. Still nothing. 

 

Any suggestions?

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2 Reply
Re:Deco M4 Solid White Only - not connected to network - can't reset
2023-12-11 03:49:13

  @DG45 

Hi, I think it is very likely the hardware is broken.

May I know how long you have had the Deco?

It is suggested to contact the local support to check for warranty service.

https://www.tp-link.com/ca/support/contact-technical-support/#E-mail-Support

Thank you very much and best regards.

 

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#2
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Re:Deco M4 Solid White Only - not connected to network - can't reset
2023-12-11 03:58:47

  @David-TP Hi David, thanks for the prompt reply. Looks like I bought in May of 2020. So it's been a few years. Doubtful there is warranty. At least I have confirmation of likely hardware issue and won't feel guilty about trashing it. 

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