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TP-Link Mesh Routers stopped working on Dec 2nd, 2023 - solid red LED

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TP-Link Mesh Routers stopped working on Dec 2nd, 2023 - solid red LED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

--drop_table

2023-12-07 00:03:40 - last edited 2023-12-07 00:08:55

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-12-06

TP-Link Mesh Routers stopped working on Dec 2nd, 2023 - solid red LED

2023-12-07 00:03:40 - last edited 2023-12-07 00:08:55

Model: Deco X60 Deco XE75

Hardware Version:

Firmware Version:

I have mulitple TP Link Mesh Routers working at different locations.

On December 2nd, 2023 at approximately 4pm PST, All of them stopped working with a hard red led.

I tried factory resetting them to no avail. I can set up the routers (flashing blue LED, but they will turn solid red since they do not receive a connection from the modem) I ended up using a 10-year old Linksys router to use with my Cable modem and it (unsurprisingly) worked.

I spent the next couple days trying it again at a different location with different modem. No luck.

I then decided to hook up the mesh routers, via AP mode, to the Linksys router. Finally it started working and it's been a while since I got the solid green LED.

I got a firmware update notification. I updated the firmware quickly.

This then got me to think. I changed back the mesh router back to WiFi-Router mode + reset it and re-attached my modem to it.

Surprisingly, this time it worked. I am now resetting all of my mesh routers into AP mode, so I can do the FW update.

-------

TP Link Company -- you should not be disabling your routers due to old firmware. What terrible practice. I'm glad my 10-year old Linksys is still working.

My next mesh router company will not be TP Link, (or Asus for that matter)

2 Reply

David-TP

2023-12-08 12:36:30

Posts: 12443

Helpful: 1719

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Registered: 2020-04-14

Re:TP-Link Mesh Routers stopped working on Dec 2nd, 2023 - solid red LED

2023-12-08 12:36:30

@--drop_table

Hi, Thank you very much for the feedback. I will keep monitoring if there will be similar feedback later.

Personally, I think it might be a coincidence. Normally the old firmware will miss some new features and security updates and it should not stop the internet service.

Keeping the firmware updated is a precautionary measure taken to address potential security vulnerabilities or performance issues associated with outdated firmware. By doing so, it helps ensure a safer and more reliable user experience. It's our priority to prioritize user security and provide optimal service performance.

Thanks again and best regards.

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