DECO X90 Mesh - Can't connect with Iphone 12 and 15 on 5Gzh
DECO X90 Mesh - Can't connect with Iphone 12 and 15 on 5Gzh
Dear TP-Link Support Team,
I am encountering a specific issue with my Deco X90 mesh system. While my PlayStation 5 connects effortlessly to the 5GHz band, my iPhone 15 fails to connect to the same band. This problem seems isolated to the iPhone, as other devices connect without issues.
Steps I’ve Taken:
- Restarted the router and iPhone.
- Ensured the latest firmware is installed.
- Reset network settings on the iPhone.
- Tried to manually force a 5GHz connection via the Deco app, which resulted in no connection at all.
Despite these steps, the iPhone still cannot connect to the 5GHz band, only to the 2.4GHz. I suspect this might be a compatibility issue between the iPhone and the Deco X90's 5GHz settings.
Could you provide some guidance or troubleshooting steps to resolve this? Are there specific settings on the Deco X90 that need to be adjusted for iPhone 15, or is this a known issue with any available workaround?
Thank you for your help.
Best regards,
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Did it help if you change the wireless security to WPA2 only?
Please also confirm no iPhones are added to the Block list.
If we temporatily turn off 2.4GHz on the main network, would there be any error message when iPhone 12 and 15 failed to connect the 5GHz only main network?
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP thanks for reply
iam allready with wpa2 only.
ios message is just : cannot connect to WiFi.
i have many other devices on 5ghz but all my iPhone in the house (3phone) can't connect ...
- Copy Link
- Report Inappropriate Content
Hi, Thanks for the update.
May I know the operating system of the 3*iPhones? Are they all on the latest 17.1.2?
I see you had the Deco X95 for a while. Did iPhone just stop working recently?
If the guest network is set to 5GHz only without any password, would iPhones be able to connect the guest network?
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
Hi
2 of them IOS 17 and 1 IOS 16
My Iphone never connect to 5Ghz.
I will try ther guest wifi
Thanks
- Copy Link
- Report Inappropriate Content
When i set the guest wifi to 5Ghz only, the ssid is not visible by the iPhone.
It's unbelievable that X90 Deco dose'nt work with IPhone.
Is there any option to chance the 5ghz channel ?
- Copy Link
- Report Inappropriate Content
have you gotten a solution?
I just upgraded to an iPhone 15. At the same time my T-Mobile home internet service degraded badly I resolved T-Mobile and now my Deco seems to work except I can't connect my iPhone 15 will only connect to 2.4 guest network. I have iPhones 7, Xr, and 15. None will connect to my main SSID. they will connect to Guest.
- Copy Link
- Report Inappropriate Content
@JeffH57 same problem.
ipad and mac can connect to 5ghz
all iPhone (12 13 and 15) cannot connect to 5ghz.
Really bad ...
JeffH57 wrote
have you gotten a solution?
I just upgraded to an iPhone 15. At the same time my T-Mobile home internet service degraded badly I resolved T-Mobile and now my Deco seems to work except I can't connect my iPhone 15 will only connect to 2.4 guest network. I have iPhones 7, Xr, and 15. None will connect to my main SSID. they will connect to Guest.
- Copy Link
- Report Inappropriate Content
My Solution:
I bought the DECO M5 and absolutely no problem. All my iPhones are connected to 5G with high-speed connection.
It's sad to know that a cheaper product works better than an expensive one...
- Copy Link
- Report Inappropriate Content
@MikeBali did you find a solution? I have the exact same problem. Ever since i upgraded my phone to iPhone 15/T-mobile, the network has completely broken down
- Copy Link
- Report Inappropriate Content
@asd94539 not yet, I have contacted customer support and still wait answer
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 1563
Replies: 11
Voters 2