Tether Parental Control not allowing me access to Profiles
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I can no longer access my parental control profiles. I had them all setup, then this morning nothing shows up in there. Every time I go to that section of the app I just get a notification at the top that says "fail". I tried local and remote connections for the app, same issue. I could not add more time to anyone's internet and after a hour of trying to access I had to reset to factory defaults. I know my fireware version is out of date, before the reset I had it set to auto update, but I turned it off as I assume it auto updated and screwed everything up. I also do not want to login to the app with my TPlink user as I assume this will try to reapply the profiles that I no longer have access to, which would cause the internet to be blocked again.
Is there an actual solution to losing access to profiles? If not I will be requesting a refund of my subscription to parental controls as it is useless in its current state.
Hi, do you mean the parental control profiles cannot be accessed after the router updated to latest firmware automatically?
According to the release note the latest firmware, it contains important updates for HomeShield Pro and parental control feature, please make sure you are using the latest version Tether App as well.
Besides, since you have factory reset the router, the previous configurations should have been cleared, you could login the Tether App again with your TP-Link ID and check if there is any parental control profiles, if indeed no any profiles now, you could create new profiles to see if everything works fine.
