X80 App Support

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X80 App Support

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X80 App Support
X80 App Support
2023-11-23 06:45:07
Model: Deco X80  
Hardware Version: V1
Firmware Version:

Trying to Connect as a new network but the Deco IOS app only shows the X80-5G version, so how do I proceed? Thank you

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#1
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3 Reply
Re:X80 App Support
2023-11-24 00:36:29 - last edited 2023-11-24 05:48:16

  @Traveller10 

Hi, Thank you very much for the feedback.

I saw this feedback a few days ago and the user is also from Australia. But I could see Deco X80 on my APP.

I think it might be country code-related.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Update: It seems like you have submitted the APP log already.

I checked with the engineer earlier and the Deco APP will fix this issue very soon.

Currently, you could try to pick out a different model, like Deco X90 to finish the quick setup first

 

Wait for your reply and best regards.

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Re:X80 App Support
2023-11-25 06:49:39 - last edited 2023-11-25 06:50:32

Thanks for the reply. Any Idea how long before the APP is patched to show the X80? I don't think I will want to set it up as a X90 if it's not. 

 

Regards

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#3
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Re:X80 App Support
2023-11-25 14:44:55

Traveller10 wrote

Thanks for the reply. Any Idea how long before the APP is patched to show the X80? I don't think I will want to set it up as a X90 if it's not. 

 

Regards

  @Traveller10 

 

It does not really matter if you set it up as X90. There are no major differences in both models and after you've added X80 to Deco mesh as X90 you should see it as X80 in Deco app, under Update Deco. 

 

Just try that, no harm will be done. In case something goes wrong (which should not), you can just delete X80 from Deco mesh in Deco app and that will factory reset X80 to original configuration.

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