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Deco M9 Plus

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Deco M9 Plus

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Deco M9 Plus

WCLS

2023-11-21 20:45:15

Posts: 3

Helpful: 0

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Registered: 2023-11-21

Deco M9 Plus

2023-11-21 20:45:15

Tags: #Firmware Update

Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.6.2 Build 20230906 Rel. 80158

Our home network consist of three Deco M9 plus. After updating the firmware from 1.6.1 to 1.6.2 the internet connection on our iPhone 12 Pro frequently disconnects but on our iPhone 13 the connection is stable and does not disconnect frequently.

After reverting back to firmware 1.6.1 the issue was resolved. Is this a known issue with firware version 1.6.2? And is there a sulotions avaible except for turning back to a older firmware version?

1 Reply

David-TP

2023-11-24 09:46:33

Posts: 12792

Helpful: 1794

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco M9 Plus

2023-11-24 09:46:33

@WCLS

Hi, welcome to the community.

From 1.6.1 to 1.6.2, there hasn't been a change to the Wi-Fi module. I don't think it should be caused by the firmware upgrade.

Are both iPhone 12 Pro and iPhone 13 on IOS 17.1.1?

If possible, you could try to update Deco M9 Plus to 1.6.2 again and test whether the following suggestions help:

1. Reset the network settings on the iPhone 12 Pro.

2. Turn off "Private Address" on the 12 Pro.

3. Disable "Mesh Technology" on the Deco APP for 12 Pro.

Thank you very much and best regards.

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