Can't access Youtube after firmware upgrade to 1.3.9 Build Archer AX10 Version 1.20
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Hi,
After I upgraded one of our Archer AX10 firmware to 1.3.9 Build 20230728 Rel. 45716(5553) the access to youtube is not possible anymore. Any solution?
Or there's a way to go back to old Firmware Version: 1.2.1 Build 20210513 Rel. 79745(5553)?
Thank you in advance.
Warm regards,
Mekus2x
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Hi, do you mean youtube website or youtube app? or both? and does it happen on all client devices?
Please check if you enabled parental control on the router, if not, try connecting the same computer to your ISP modem directly and check if there is the same issue. If the issue only happens on the router, please try factory reset the router by holding reset button until power LED starts flashing.
By the way, the firmware 1.3.9 could only downgrade to other 1.3.x firmware but cannot downgrade to 1.2.1 firmware.
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@Sunshine inaccessible on youtube website and can't play video on youtube app and it happen in all clients devices. Our other Archer AX10 with old Firmware Version: 1.2.1 is connecting well on both youtube site and app. I tried already factory reset still the same issue occurs.
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Hi, do you have two or more Archer AX10 routers? and are they using in the same network?
Please let us know the topology of your network and specify which is the AX10 with new firmware.
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@Sunshine yes we have and using the same network.
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Hi, may I know if ping works if you ping the youtube website domain name?
Please try to set up DNS on Advanced->Network->Internet page manually to 8.8.8.8 and 8.8.4.4:
By the way, all the three AX10 are in router mode, right?
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@QRene we can ping youtube website and we copy your DNS setup but still the same issue. By the way we are using static IP and the AX10 are in router mode.
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Hi,
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later.
Please pay attention to your email box for follow-up.
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@Sunshine Noted on this. Thank you.
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