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Wireless Options are Missing (Red Interface)

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Wireless Options are Missing (Red Interface)

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Wireless Options are Missing (Red Interface)
Wireless Options are Missing (Red Interface)
2023-11-16 02:07:51 - last edited 2023-11-30 09:04:37
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.4 Build 20230906 rel.74809(5553)

I'm not seeing any options for my wifi channels despite smart connect being turned off.

 

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#1
Options
1 Accepted Solution
Re:Wireless Options are Missing (Red Interface)-Solution
2023-11-30 09:04:28 - last edited 2023-11-30 09:04:37

  @Mekeninzo 

 

Hi, it seems to be a hardware issue, please contact the retailer where you bought it or the local support team in your area to check warranty and get it replaced.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#8
Options
7 Reply
Re:Wireless Options are Missing (Red Interface)
2023-11-16 02:10:24 - last edited 2023-11-16 02:10:41

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#2
Options
Re:Wireless Options are Missing (Red Interface)
2023-11-17 06:34:37

  @Mekeninzo 

 

Hi, you are actually able to see and connect the WiFi properly, only the wireless settings are not displayed on the web interface, right?

How about clicking Wireless on the top? are you able to see the basic wireless settings such as wireless network name etc.?

 

Please try a different web browser or try the browser incognito mode to see if it helps.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
Options
Re:Wireless Options are Missing (Red Interface)
2023-11-19 16:27:11 - last edited 2023-11-19 16:29:23

  @Sunshine Yeah the 5G-2 wifi is working, the other 2 are not.

 

I tried using different browsers but the options to edit the channels and ranges are not showing up as they should.

 

I tried clicking wireless but it's the same issue. If I log in using the phone app I can change each wifi's name, but nothing about editing the channels and ranges.

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#4
Options
Re:Wireless Options are Missing (Red Interface)
2023-11-19 16:32:40 - last edited 2023-11-19 16:36:46

  @Sunshine For some reason 2.4G and 5G-1 have auto channel as N/A

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#5
Options
Re:Wireless Options are Missing (Red Interface)
2023-11-20 06:10:14

  @Mekeninzo 

 

Hi, could you please reset the router to factory defaults by holding the reset button for about 10s?

 

After that, please check if you will be able to see the default TP-Link WiFi for all bands and if the wireless settings will be displayed properly.

 

In addition, was they working fine before? and anything special before the issue started?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
Options
Re:Wireless Options are Missing (Red Interface)
2023-11-28 17:34:31

  @Sunshine I did the factory rest and they still aren't there. This is a new router and I haven't been able to see the options from the start.

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#7
Options
Re:Wireless Options are Missing (Red Interface)-Solution
2023-11-30 09:04:28 - last edited 2023-11-30 09:04:37

  @Mekeninzo 

 

Hi, it seems to be a hardware issue, please contact the retailer where you bought it or the local support team in your area to check warranty and get it replaced.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#8
Options

Information

Helpful: 0

Views: 485

Replies: 7

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