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AX73 - keeps restarting randomly

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AX73 - keeps restarting randomly

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AX73 - keeps restarting randomly
AX73 - keeps restarting randomly
2023-11-02 12:03:25 - last edited 2023-11-03 01:18:59
Tags: #restart
Model: Archer AX73  
Hardware Version: V2
Firmware Version: 1.0.11

Hi, can anyone please help with my issue I have above mentioned router and it is randomly restarting during the day for some reason. I tried to check the logs but there is nothing useful (at least for me) - log snippet with hw/sw details as per below:

 

####################################################################

#                  Archer AX73 System Log

# Time = 2023-10-31 08:46:40

# H-Ver = 2.0.0 ; S-Ver = 1.0.11 Build 20230829 rel.37304

 

# Clients connected: 7 ; WI-FI : 5

####################################################################

2023-10-30 22:46:31 time-settings[2031]: <6> 279508 Service restart

2023-10-30 22:37:01 led-controller[1641]: <6> 288051 Start to run WAN1_ON

2023-10-30 22:37:01 led-controller[1641]: <6> 288051 Start to run WAN0_OFF

2023-10-30 22:37:01 led-controller[1641]: <6> 288051 Start to run LAN_ON

2023-10-30 22:36:22 upnp[17480]: <6> 217504 Service start

2023-10-30 22:36:21 upnp[17480]: <6> 217505 Service stop

2023-10-30 22:36:19 remote-management[17132]: <6> 282505 Service stop

2023-10-30 22:36:13 nat[15426]: <6> 211021 IPSEC ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 L2TP ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 PPTP ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 SIP ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 RTSP ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 H323 ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 TFTP ALG enabled

2023-10-30 22:36:13 nat[15426]: <6> 211021 FTP ALG enabled

2023-10-30 22:36:12 led-controller[1641]: <6> 288051 Start to run USB3_ON

2023-10-30 22:36:08 led-controller[1641]: <6> 288051 Start to run WAN1_ON

2023-10-30 22:36:08 led-controller[1641]: <6> 288051 Start to run WAN0_OFF

2023-10-30 22:36:08 led-controller[1641]: <6> 288051 Start to run LAN_ON

2023-10-30 22:36:07 nat[15426]: <6> 211501 Initialization succeeded

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#1
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1 Accepted Solution
Re:AX73 - keeps restarting randomly-Solution
2023-11-03 01:18:53 - last edited 2023-11-03 01:18:59

  @jarojetu 

 

Hi, do you have any range extenders in the same network? 

Please try the solution in this thread to see if it solves the problem: Archer AX73 V2 might reboot automatically when working together with some Range Extenders

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:AX73 - keeps restarting randomly-Solution
2023-11-03 01:18:53 - last edited 2023-11-03 01:18:59

  @jarojetu 

 

Hi, do you have any range extenders in the same network? 

Please try the solution in this thread to see if it solves the problem: Archer AX73 V2 might reboot automatically when working together with some Range Extenders

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:AX73 - keeps restarting randomly
2023-11-03 07:27:27

  @Sunshine 

 

Hi, yes I do have range extender. Thanks for tip - let me try it and monitor the performance. BTW is there any way how to get some better logs from the device?

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#3
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Re:AX73 - keeps restarting randomly
2023-11-07 08:15:39

  @jarojetu 

 

Hi, there is no other advanced logs, may I know if the issue is resolved after installing the beta firmware?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:AX73 - keeps restarting randomly
2023-11-07 19:54:10

  @Sunshine 

 

Thanks for comming back. Router is now running 4 days without any restart -> seems to be OK so far. Thanks for help.

What are the plans for the fw to become non-beta (normal production)?

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#5
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Re:AX73 - keeps restarting randomly
2023-11-08 01:07:04

  @jarojetu 

 

Hi, thanks for the update, glad to hear that the issue seems to be resolved.

The fix will be added on next official firmware, we have no expected date of next official firmware yet, but we have requested related team to release new firmware in high priority.

Please pay attention to new firmware update on the router web interface or TP-Link official website.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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