TD-VG3631 cant see NTFS drive in USB port
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2013-05-26 18:38:06
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TD-VG3631 cant see NTFS drive in USB port
2013-05-26 18:38:06
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Region : Australia
Model : TD-VG3631
Hardware Version : V1
Firmware Version : 0.6.0 1.0 v0001.0 Build 130413 Rel.52459n
ISP : Exetel
I recently purchased the TD-VG6361 and was able to set it up for everything just fine, including voip for PennyTel & Mynetfone, in a matter of minutes. All working great :)
Now trying to setup the USB for both FTP and Media Player. If I plug in a 16gb USB Key (FAT32 formatted) into either USB port, all works fine, my Media Player sees it and able to play movie files. I can FTP to it from externally and locally. All good so far. I plug in a 500GB USB Hard Drive and no go. On the USB Mass Storage page it shows up a TOSHIBA HD but unable to see size of HD, etc. The HD is of course formatted NTFS, I cant format it FAT32. I decided to format my 16GB USB key to NTFS. Done and copied a couple of files to it. Plugged it in and now cant FTP to it and my Media player cant see it, again the USB Mass Storage page it shows up a MEMOREX usb device but unable to see its size, etc. I then formatted the USB key back to its original FAT32, copied the same files to it and bingo, all is seen and working again. FAT32 only works with 32GB drives or smaller and thats way to small for my needs.
What needs to be done to get the unit to see NTFS formatted drives as it clearly says the unit is compatible with both FAT32 & NTFS ? I have the latest firmware.
Thanks for listening,
cm
Model : TD-VG3631
Hardware Version : V1
Firmware Version : 0.6.0 1.0 v0001.0 Build 130413 Rel.52459n
ISP : Exetel
I recently purchased the TD-VG6361 and was able to set it up for everything just fine, including voip for PennyTel & Mynetfone, in a matter of minutes. All working great :)
Now trying to setup the USB for both FTP and Media Player. If I plug in a 16gb USB Key (FAT32 formatted) into either USB port, all works fine, my Media Player sees it and able to play movie files. I can FTP to it from externally and locally. All good so far. I plug in a 500GB USB Hard Drive and no go. On the USB Mass Storage page it shows up a TOSHIBA HD but unable to see size of HD, etc. The HD is of course formatted NTFS, I cant format it FAT32. I decided to format my 16GB USB key to NTFS. Done and copied a couple of files to it. Plugged it in and now cant FTP to it and my Media player cant see it, again the USB Mass Storage page it shows up a MEMOREX usb device but unable to see its size, etc. I then formatted the USB key back to its original FAT32, copied the same files to it and bingo, all is seen and working again. FAT32 only works with 32GB drives or smaller and thats way to small for my needs.
What needs to be done to get the unit to see NTFS formatted drives as it clearly says the unit is compatible with both FAT32 & NTFS ? I have the latest firmware.
Thanks for listening,
cm
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Re:TD-VG3631 cant see NTFS drive in USB port
2013-09-06 22:18:10
I just downgraded my TD-VG3631 firmware to TD-VG3631_V1_130108 and it now recognizes both FAT32 & NTFS drives and can now use it as advertised. This clearly shows the problem is in the Firmware that needs to be updated to fix this problem.
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Re:TD-VG3631 cant see NTFS drive in USB port
2013-09-20 08:46:24
ChickenMan wrote
I just downgraded my TD-VG3631 firmware to TD-VG3631_V1_130108 and it now recognizes both FAT32 & NTFS drives and can now use it as advertised. This clearly shows the problem is in the Firmware that needs to be updated to fix this problem.
I also did the downgrade and recognized the NTFS partition, it is a bug in the latest version of firmware
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Re:TD-VG3631 cant see NTFS drive in USB port
2014-06-02 17:31:18
Okay, so now a few days short of 1 year when I raised this problem which still exists today and I thought this was a Technical support forum. Would appreciate some Technical support to resolve this long standing issue.
Thanks,
cm
Thanks,
cm
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Registered: 2014-06-16
NO NTFS drive with new Firmware 1
2014-06-16 11:33:04
I update for the new firmware (no downgrade possibility) and It doesn t support my ntfs drive anymore
TD-VG3631_V1_140415
THere is something to do ?
TD-VG3631_V1_140415
THere is something to do ?
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Re:TD-VG3631 cant see NTFS drive in USB port
2014-07-08 11:11:19
Actually no change from tplink a receive email from Support.
it's not supporting ntfs drive above 500 go anymore.
Tried 1to Western digital, seagate expansion et acer drive and they are not working anymore !
So they cut theyre Modem from 50 % of the market. :(
I m still waiting what they will do for me because i cant downgrade the firmware.
it's not supporting ntfs drive above 500 go anymore.
Tried 1to Western digital, seagate expansion et acer drive and they are not working anymore !
So they cut theyre Modem from 50 % of the market. :(
I m still waiting what they will do for me because i cant downgrade the firmware.
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Registered: 2014-08-04
Same issue - NTFS formatted disk isn't recognised
2014-08-04 18:39:10
Just logging that I have the same problem - a disk will be recognised when formatted as FAT32, but not when formatted as NTFS.
Running firmware version "0.6.0 1.0 v0001.0 Build 140415 Rel.39003n".
Running firmware version "0.6.0 1.0 v0001.0 Build 140415 Rel.39003n".
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Re:TD-VG3631 cant see NTFS drive in USB port
2014-10-14 18:33:04
Just upgraded to Build 140415 and can confirm it still does NOT support any NTSC drive attached. I just tried a small 160GB drive and identical results as I initially posted. Format the same drive to FAT32 and its seen and works, but restricted to files 4gb or smaller. So as a media storage its absolutely useless :( When do we get NTFS support as the unit is advertised to support ?
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Re:TD-VG3631 cant see NTFS drive in USB port
2015-01-28 11:45:40
Still nothing changes with 0.6.0 1.0 v0001.0 Build 140925 Rel.50379n firmware, still cant see an NTFS hard drive :( These has been 2 firmware upgrades since this issue was reported, yet still no support. :(
cm
cm
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Re:TD-VG3631 cant see NTFS drive in USB port
2015-07-15 10:36:59
Found an updated firmware TD-VG3631_V1_150505 (over 2 months old on TP-Link RO, DE, ES & DK sites) and still no NTFS support :mad:
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Re:TD-VG3631 cant see NTFS drive in USB port
2015-10-17 06:24:03
It is extremely unprofessional and they are utterly technically incompetent.Either way it shows very low professional standards.
I have come to the assumption that the unit is like the PS4 and the Chipset may not be able to handle NTFS?
Workaround:
- Use FAT32 Format application ( http://fat32-format.en.softonic.com/)
- ##Allocation unit size - for any drives over 2TB make this 65536 so you will see the whole drive after format (instead of only the 532GB partition),
- Format the drive.
Files over 4GB cannot be saved on the FAT32 drive but it is the only solution I can find and TP-LINK have gone MASSIVE FAIL on their efforts for any support on this issue especially if the units were previously seeing NTFS!
Shape up TP-Link Staff or are you just unprofessional amateurs without a brain?!?
I have come to the assumption that the unit is like the PS4 and the Chipset may not be able to handle NTFS?
Workaround:
- Use FAT32 Format application ( http://fat32-format.en.softonic.com/)
- ##Allocation unit size - for any drives over 2TB make this 65536 so you will see the whole drive after format (instead of only the 532GB partition),
- Format the drive.
Files over 4GB cannot be saved on the FAT32 drive but it is the only solution I can find and TP-LINK have gone MASSIVE FAIL on their efforts for any support on this issue especially if the units were previously seeing NTFS!
Shape up TP-Link Staff or are you just unprofessional amateurs without a brain?!?
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2013-05-26 18:38:06
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