How to remove old deco devices from my account?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
How do I remove my old deco devices from my account so they don't show up in google home?
I can't find these devices anywhere in the apps.
I've looked in the deco app, the tether app and the tapp app. How can I unlink these decos?
I do not have these devices anymore.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, are you able to separately delete these offline Decos on Google Home?
If you no longer have the devices, on the Deco APP, when you click "still have problems?", there is an option to "delete this network". After that, It should unbind the current email ID with the previous Deco network.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
Okay I have done that and one device is gone from the home app. The other 2 are still there though.
I can't delete them from my home app separately unfortunately.
- Copy Link
- Report Inappropriate Content
I have the same problem now as well. I completed an RMA for my 3-pack of XE75s and now I have 3 devices that I can't remove from Google Home.
@David-TP where does TP-Link store the data that it shares with Google? Do I need to go the the product registration page and delete the old devices that I RMA'd or does it come from the Deco app? I already removed the devices from the Deco app (not just disconnecting them) when I transferred the network onto the new devices so I'm hoping to avoid deleting my entire network and starting again.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Wrayman the old TP-Link devices are still showing in my Google Home account, how can I remove these?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1610
Replies: 5
Voters 0
No one has voted for it yet.