Speed test showing failed.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi, first time I gotten this failed on speed test. Since 2019 I never had issue when I run the test. Please advise what I need to do to fix this. Thabjs
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@David-TP Hi David,
Yes, it's working properly now. Thanks for the reply.
- Copy Link
- Report Inappropriate Content
Hi, welcome to the community. The issue should be fixed already.
Could you check again whether you are able to finish "Test Internet Speed" on the Deco APP?
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
also got same problem yesterday on my deco x20, but i didnt test on my deco x80 (not 5G)
but now working properly for the speedtest.
another problem on deco x20, i cant see the traffic at all on deco satellite, but for the device that connect to, i can see without problem.
on deco x80, working properly..
- Copy Link
- Report Inappropriate Content
@David-TP Hi David,
Yes, it's working properly now. Thanks for the reply.
- Copy Link
- Report Inappropriate Content
Hi, Nice to see you again.
As for the real-time rate on the satellite X20, could you please refer to this link to help me submit the Deco App log:
I see all the satellite Deco X20 units are on Ethernet Backhaul. Would Deco APP display any speed rate if we temporarily unplug the cable from one satellite X20?
By the way, did satellite Deco X20 behave like this all the time?
Thank you very much and wait for your reply.
- Copy Link
- Report Inappropriate Content
Hi david, see you again :)
i already sent the log you ask, the email address same as the this account if you wanna track.
as i remember the problem appear after i add my last deco x20 from the box, before i just using 5 deco x20 out of 6, after i add last deco on the network for somehow i just notice that real-time traffic doesn't appear properly.
for now i can't test to unplug it, since i just come to that area network once a week. i can test it on this friday.
- Copy Link
- Report Inappropriate Content
Thank you very much and will wait for your test result then.
The logs have been forwarded to the engineers as well.
If any solution is available, he will update the email as soon as possible.
Best regards.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 599
Replies: 6
Voters 0
No one has voted for it yet.