AX55 WAN drops also drops LAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX55 WAN drops also drops LAN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX55 WAN drops also drops LAN
AX55 WAN drops also drops LAN
2023-10-02 09:25:57
Model: Archer AX55  
Hardware Version:
Firmware Version: 1.2.3 Build 20230603 rel.46473(4555)


Hi all

 

I have gone through many threads and all end with the solution of the new firmware (1.2.3 Build 20230603 rel.46473(4555)) being the fix.

I am currently using that firmware.

 

I have two inter-related issues:

 

1. WAN drop outs.

This is a router issue, similar to the teardown issue, my DHCP lease time with the ISP is lost. 

 

2023-10-01 20:39:18 DHCPC INFO [12080] send select request with options(cliid=01/xx:xx:xx:xx:xx:xx:;)
2023-10-01 20:39:18 DHCPC INFO [12080] 1/2 lease passed, enter renewing state
2023-10-01 20:39:03 Led Controller INFO [1108] Start to run WAN1_OFF
2023-10-01 20:39:03 Led Controller INFO [1108] Start to run WAN0_ON
2023-10-01 20:39:03 Led Controller INFO [1108] Start to run LAN_ON
2023-10-01 20:24:14 DHCPC INFO [12080] receive ack from server with ip xxx.xxx.xxx.xxx, options(subnet=255.255.xxx.xxx;router=xxx.xxx.xxx.xxx;dns=xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx;lease=1800;serverid=xxx.xxx.xxx.xxx;)
2023-10-01 20:24:14 DHCPC INFO [12080] send select request with options(cliid=01/xx:xx:xx:xx:xx:xx:;)
2023-10-01 20:24:14 DHCPC INFO [12080] 1/2 lease passed, enter renewing state
2023-10-01 20:20:00 Led Controller INFO [1108] Start to run WAN1_ON
2023-10-01 20:20:00 Led Controller INFO [1108] Start to run WAN0_OFF
2023-10-01 20:20:00 Led Controller INFO [1108] Start to run LAN_ON
2023-10-01 20:13:29 Led Controller INFO [1108] Start to run WAN1_OFF
2023-10-01 20:13:29 Led Controller INFO [1108] Start to run WAN0_ON
2023-10-01 20:13:29 Led Controller INFO [1108] Start to run LAN_ON


2. LAN drops out on WAN droppage

Once the WAN goes down, all LAN ports go down too, this includes my desktop, NAS and TV. Typically I'd know my net was down as anything im streaming from my NAS to my TV would drop too. 

This is all internal, no reliance on internet for the stream.

 

Initially I thought it was my ISP (LAN was odd though), after troubleshooting with them it was isolated to an internal network issue. I changed my 5 port switch (made no sense to me that downstream hardware could be the cause), however my ISP said it was showing a different device connected to the internet instead of my router (possibly due to MAC clone on the TP rather than default). I was considering changing my NAS, however I get the issue even when it's not plugged in. After reading some old TPLink forums, I figured it was the router.

 

Any ideas would be great. I also had this issue with my previous TPLink, I thought it was old so I bought a new one, but it seems its a TPLink issue. Regret not going another brand after having this headache.

 

Thanks

  0      
  0      
#1
Options
2 Reply
Re:AX55 WAN drops also drops LAN
2023-10-07 10:54:09
Do the LED lights including 2.4GHz Wi-Fi light, 5GHz Wi-Fi light, and LAN port light all dim upon WAN dropping?
  0  
  0  
#2
Options
Re:AX55 WAN drops also drops LAN
2023-10-07 12:04:53

Hello @noggie 

 

Please go through the troubleshooting suggestions in the following thread to locate the issue, and it's suggested to report it to support as suggested in the linked thread if none of the suggestions helps:

What if TP-Link Router Disconnects from Internet?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#3
Options