Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > The deco is already Color Green But there is No internet

< Deco

The deco is already Color Green But there is No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

The deco is already Color Green But there is No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

JanJANJANjan

2023-10-01 10:07:20 - last edited 2023-10-09 11:05:26

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-10-01

The deco is already Color Green But there is No internet

2023-10-01 10:07:20 - last edited 2023-10-09 11:05:26

Model: Deco M5

Hardware Version:

Firmware Version:

Hello after Setting up the M5 Deco The Deco already Turned green but when I am using the internet from the deco it is showing there is not internet and when I tried Internet speedtest it say failed and I am offline but when I used the internet directly I have internet

1 Accepted Solution

David-TP

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

Posts: 12824

Helpful: 1803

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:The deco is already Color Green But there is No internet-Solution

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

@JanJANJANjan

Hi, may I know your internet service provider?

Is Deco the only device that is connected to the ISP fiber/cable modem/box?

Could you please help me run a simple test:

1. please go to Deco APP>More>Internet connection type>IPV4 and note down the IP address here.

2. then unplug the main Deco and connect a computer via Ethernet cable to the modem box.

3. check the IP address on the computer to see whether it received the same IP address.---How to find IP address on your devices

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

1 Reply

David-TP

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

Posts: 12824

Helpful: 1803

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:The deco is already Color Green But there is No internet-Solution

2023-10-07 02:35:46 - last edited 2023-10-09 11:05:26

@JanJANJANjan

Hi, may I know your internet service provider?

Is Deco the only device that is connected to the ISP fiber/cable modem/box?

Could you please help me run a simple test:

1. please go to Deco APP>More>Internet connection type>IPV4 and note down the IP address here.

2. then unplug the main Deco and connect a computer via Ethernet cable to the modem box.

3. check the IP address on the computer to see whether it received the same IP address.---How to find IP address on your devices

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

The deco is already Color Green But there is No internet

The deco is already Color Green But there is No internet

Information

Voters 0

Tags