Waiting on warranty replacement

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Waiting on warranty replacement

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Waiting on warranty replacement
Waiting on warranty replacement
2023-09-14 12:29:13

Hi I sent off my router for warranty replacement as there was a software issue after updating the firmware. I sent it back and it was received by the RMA department in the UK on Tuesday and where is shows your product on the tp link site it says received and new one will be delivered within 2 working days. It's been 2 days and still shows as preparing shipping. I need the replacement router sending asap as have very poor internet with a cheap modem I brought whilst waiting for the replacement. 
 

haven't had any recent emails replied too, unable to contact anyone by phone. 
 

thank you 

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Re:Waiting on warranty replacement
2023-09-15 02:17:10

  @Jay656 

 

Hello, thank you very much for the feedback.

We tried to contact the UK team and it seems that they've already handled your RMA case yesterday, please double check your RMA status, if you have any further questions, please contact UK local support team or RMA team directly.

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