This Article Applies to:

TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1

Issue Description:

The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.

For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.

In addition, QoS function stops working as well.

Solution:

Updated on Sep. 26th 2023

Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:

Firmware Upgrade Instructions:

For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers

For Deco products: How to Update the Firmware of Deco

Original Solution

We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.

We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.

For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused

Note: If your device model is not listed above but has similar issues with parental control, the cause would be different,  please start a new thread to provide more details.