Home Network Community > Deco > Wired device not seen on main device. M4
< Deco

Wired device not seen on main device. M4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Wired device not seen on main device. M4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wired device not seen on main device. M4
Wired device not seen on main device. M4
2023-08-29 11:53:11 - last edited 2023-08-29 11:55:09
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.5.8

I have a set of three Deco M4 devices, configured as Access Points.

On one of the Deco M4 devices I connected a Synology NAS by wire.

in the deco app the device was always visible, until I set that deco M4 device as my master device.

I can see wired devices connected to the remote nodes, but not if connected to the main device. Anybody else with the same experience? 
edit: The NAS is working fine, but just not seen in the deco app.

 

  1      
 
  1      
 
#1
Options
4 Reply
Re:Wired device not seen on main device. M4
2023-08-30 06:18:02

  @RobinNL 

Hi, welcome to the community.

Are these 3 Deco M4 connected via Ethernet Backhaul?

Would there be any network switch involved?

And Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Wired device not seen on main device. M4
2023-08-30 07:49:24

  @David-TP 

The new primary device is using two ports: the first one is connected to my ASUS router (the rest of my network is connected to a 16P gigabit switch also connected to the router).

the second port is connected to my NAS. I also switched ports, it doesn't change anything I see.

Before I set this node as the master device, the NAS was visible as a wired device. The port to the router / switch was never shown in the deco app. I have one other node with a wired backhaul, connected via a cable to the switch.

I have two other nodes (I added 1 extra to the set of three for the garden) connected wirelessly. When I now connect a device (like my laptop) to the second node it shows the device as wired, I think in the past when this one was my master node it also was not showing anything that was connected to it. I will check for the log upload,

  0  
  0  
#3
Options
Re:Wired device not seen on main device. M4
2023-08-30 09:17:54

I just uploaded the log files.

  1  
  1  
#4
Options
Re:Wired device not seen on main device. M4
2023-08-31 02:43:24

  @RobinNL 

Hi, Thanks for the update.

the logs have been received and forwarded to the engineers for further assistance.

Please check the email for further suggestions.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  0  
  0  
#5
Options

Information

Helpful: 1

Views: 428

Replies: 4

Related Articles
 can m5 as main device can work with m4?
452 0
 Which should be main device?
233 0
Fixed IP address for the second Deco M4 device
5807 0
priority device
1169 0
 Deco m4 device loosing internet
385 1
 Wired Device Disconnected
478 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.