Deco XE75 is dropping clients from WiFi network
Since the last two updates of my Deco XE75 Mesh network with 3 pods the WiFi network is quite unstable. It constantly dropping WiFi clients from the network and after a few seconds they are connected again. This is very annoying because my AppleTV and HomePod Mini are part of this Mesh network and HomeKit constantly report that these devices are not available anymore and within a few seconds message pops up that they are available again.
I switched to 2.5 Ghz for these devices and disabled beam-foaming and fast-roaming. I also switched of Mesh functionality for these two devices. But with no result, these devices keeps dropping connections from the Deco XE75 mesh network.
Created some notifications in the Deco app to send an e-mail when one of these clients disconnect and connect to the WiFi network. I received the following mails from the Deco network:
14:45 TP-Link Cloud, Device Disconnected, AppleTV is disconnected from the AirMax network.
14:46 TP-Link Cloud, Device Connected, AppleTV is connected to the AirMax network
15:21 TP-Link Cloud, Device Disconnected, AppleTV is disconnected from the AirMax network.
15:22 TP-Link Cloud, Device Connected, AppleTV is connected to the AirMax network
When looking into the log file i see the following messages at the time of disconnect and connect of the AppleTV (EC-A9-07-1F-17-59)
Sat Aug 12 14:45:09 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=0
Sat Aug 12 14:45:26 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=1
Sat Aug 12 14:45:42 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=2 <- Disconnect
Sat Aug 12 14:46:14 2023 daemon.err client_mgmt: mac EC-A9-07-1F-17-59 had uploaded <- Connect
Sat Aug 12 14:58:25 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=0
Sat Aug 12 15:07:21 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=0
Sat Aug 12 15:21:26 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=0
Sat Aug 12 15:21:42 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=1
Sat Aug 12 15:21:58 2023 daemon.err client_mgmt: client(EC-A9-07-1F-17-59) not found in arp table disconnect_counter=2 <- Disconnect
Sat Aug 12 15:22:15 2023 daemon.err client_mgmt: mac EC-A9-07-1F-17-59 had uploaded <- Connect
It seems that the device is not in th arp table anymore and when the disconnect_counter reaches the value 2 the device is marked as disconnected.
Does anybody has similar disconnection/connection problems with their Deco XE75 with wifi devices or any advice what to do?
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Deco engineering had me downgrade my firmware levels to non-merged firmware with released and so far no drops of clients (since last night). Hoping it lasts..
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thank you for your reaching out. How to to downgrade the firmware level to non merged firmware?
The other issue is your speed maintained throughout your property ? I normally get 160 Mbps in many rooms but were the Wi-Fi dropping ,not just losing connection but speed is lowest to 20Mbps. I have Starlink broadband that provide sustainable speed near the Starlink router and Archer 75 router.
thanks
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@Add10 They provided links to the firmware via email. For versions:
XE75 V1.6: 1.4.0 20240604 release 56180
XE75 V2.6: 1.2.4 20231204 release 38276
Ask them for these versions. If you have different versions of hardware, you will need to update one at a time via each individual IP address.
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@AirMax2023 I have the same annoying situation with all of my homepods, my whole house works with homekit and its frustrating, I hope someone can help me.. thanks
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Helpful: 5
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Replies: 24