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Zoom connection unstable while rest of internet is fine

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Zoom connection unstable while rest of internet is fine

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

jessewj99

2023-08-11 21:04:51 - last edited 2024-10-16 08:16:22

Posts: 1

Helpful: 1

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Registered: 2023-08-11

Zoom connection unstable while rest of internet is fine

2023-08-11 21:04:51 - last edited 2024-10-16 08:16:22

Tags: #Network Connectivity

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.2.0

Hello,

I recently upgraded the firmware version for my Deco X20 Mesh Network and all of sudden experiencing problems with zoom meetings. When I run an internet speed test the results are normal. For some reason though I have issues with just zoom calls that says connection unstable, call quality issues, etc.

Can someone please help provide any guidance how to fix?

Thank you,

1 Reply

David-TP

2023-08-15 11:28:14

Posts: 12860

Helpful: 1811

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Registered: 2020-04-14

Re:Zoom connection unstable while rest of internet is fine

2023-08-15 11:28:14

@jessewj99

Hi, Do you connect via Wi-Fi or Ethernet cable for Zoom Calls/Meetings?

On the Deco X20 V2-1.2.0, There is "Device Isolation" under Deco APP>More. It is suggested to add the device to the Isolation list and check whether it might have interfered with other devices in the network.

And please also change the following setting to see whether it helped:

1. put this device into "High Priority" under QOS.

2. set connection preference, such as 5Ghz to the nearest Deco.

Thank you very much.

Best regards.

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Zoom connection unstable while rest of internet is fine

Zoom connection unstable while rest of internet is fine

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