Deco M20 can't connect TUYA devices

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Deco M20 can't connect TUYA devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M20 can't connect TUYA devices
Deco M20 can't connect TUYA devices
2023-07-26 16:51:18
Model: Deco X20  
Hardware Version: V4
Firmware Version: 1.1.0 20230517 Rel. 48243

Hello,

 

I have four Deco M20 devices distributed across my house.

I am completely unable to connect to Tuya devices. The Tuya app just doesn't find the device.

 

I also have a Devolo Magic 1 Kit (Powerline) to connect to my camera in the garage.The local unit is connected by Ethernet cable, the remote unit is WIFI only.

Same SSID and same password on this remote unit!

When I take the Tuya device down to my garage, the pairing process works instantly.

To make things more interesting: when I go back to my house, the devices still work and reconnect without any problems.

 

Just the pairing doesn't work with the Deco devices.

It did cost hours of my life I'd rather have back...

 

Is there any solution?

 

What I've already tried:

 

.) disable 5G, so only 2.4G is enabled

.) switched off fast roaming

.) shorter and less complex passwort (before I tried in the garage, so it wasn't the issue)

.) rebooting the whole Deco mesh

 

I also tried many different Android devices: my Galaxy Z-Fold 3, my sons Galaxy Note 10, a Galaxy A50, an old Mediatek tablet, an old Google Nexus tablet and my Galaxy Tab 8 Ultra. In the garage, I just used my Z-Fold 3. Worked instantly.

 

The problem is definitely in the Deco devices.

 

Any help is appreciated...

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Re:Deco M20 can't connect TUYA devices
2023-07-27 08:25:24

  @BuffySummers 

Hi, welcome to the community.

Did you also check the wireless security mode on the Deco APP? Please make sure WPA2 or WPA/WPA2 is selected.

Have you tried the following suggestions:

https://support.tuya.com/en/help/_detail/K9hut2s0mp5w0

 

If the troubleshooting has been done already, could you please record a video clip of the configuration process on the Tuya APP and send it to support.forum@tp-link.com with the subject---[Forum ID 616642]Tuya devices can't connect to Deco X20? so that I could check with the engineers to see if they had any other suggestions.

Wait for your reply.

Thank you very much.

 

 

 

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