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Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

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Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

cloudwork

2023-07-17 12:23:32

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Registered: 2023-07-17

Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

2023-07-17 12:23:32

Tags: #VPN

Model: Deco X50-5G

Hardware Version: V1

Firmware Version: 1.0.2 build 20230411 rel 49144

I have a DECO X50-5G and I'm having problems trying to connect to my works VPN router which has 2 factor authentication turned on.

When I select connect in windows 10 proff. I don't recieve the 2 factor code on my phone.

However when I use the same sim in my HUAWEI 5G CPE Pro 2 router it works without issue?

I'm a little stuck on how to get this working and why it's not?

Any help would be great...

2 Reply

David-TP

2023-07-18 03:30:44

Posts: 12443

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Registered: 2020-04-14

Re:Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

2023-07-18 03:30:44

@cloudwork Hi, could you please help me test:

When the computer is connected to Deco X50-5G, could you please test any other websites which required 2-factor Auth to see whether the works VPN is the only one that failed to get the 2-factor code?

Wait for your reply.

Thank you very much.

Best regards.

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cloudwork

LV1

2023-07-18 07:21:53

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Registered: 2023-07-17

Re:Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

2023-07-18 07:21:53

@David-TP Hi,

Tested it with another Microsoft web login and this has worked as expected and contacted my phone and is working.

We have 2 VPN hosts at different locations which I have attempted to connect to and neither of them are connecting to my phone with the 2 factor authenticator.

If I then take out the sim and try it from my other 5G router (Huawei 5G CPE Pro2) it works.

I've also opened a few ports to the PC through the Deco X50-5G, to see if this made any difference and still nothing.

The ports I've opened are 47, 1723, 500, 4500, 1701.

Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

Deco X50-5G connecting to a VPN with 2 factor Auth. Doesn't work

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