Deco management app slow to update?

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Deco management app slow to update?

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Deco management app slow to update?
Deco management app slow to update?
2023-07-13 15:21:55
Tags: #Cloud service
Model: Deco M4  
Hardware Version:
Firmware Version: 1.5.6

My Deco M4 system is great, very reliable and effective.

 

The only one thing that lets it down is the remote management / cloud interface via the app.  

 

When I fire it up it presents me with information that is often out of date, with no reference to when it was last updated etc.  So for example it may show that a device is connected to one unit, when in fact it is connected to another.  Or that a client is offline when in fact it is online.  Or that the stacking of the clients is in one configuration when it is in another.

 

I don't mind that it is slow to update (and I'm only talking 60-90seconds or so), but it would be better to present the info showing that, rather than giving the impression that everything is bang up to date.

 

Is it just me that sees this issue?

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Re:Deco management app slow to update?
2023-07-14 07:41:53

  @larkim 

Hi, Thank you very much for the feedback.

Sometimes I checked my phone, it also takes a while to load the latest network status.

I do think it would be great to add a loading circle instead of directly showing an inaccurate status.

I would add this to the community feature request list and report to the engineers on the weekly summary report. Hope it could be improved very soon.

Best regards.

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