Archer AX1800 - 5ghz interface not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer AX1800 - 5ghz interface not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Adrian_CG

2023-06-28 18:43:02 - last edited 3 weeks ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-06-28

Archer AX1800 - 5ghz interface not working

2023-06-28 18:43:02 - last edited 3 weeks ago

Tags: #Firmware Update #Smart Connect

Model: Archer AX20

Hardware Version: V1

Firmware Version: 1.3.7 Build 20230119 rel.77059(4555)

Hello,

After I installed the latest firmware version 1.3.7 Build 20230119 rel.77059(4555) the 5 GHz interface on my AX1800 router stopped working properly.

The Smart Connect feature is enabled, but all the devices are connected to 2.4 GHz (none on 5 GHz). Before the update the router was working fine: the devices were properly balanced over the 2.4 and 5 GHz interfaces (depending on their capabilities.

Could you please help me with this situation?

Thank you

1 Accepted Solution

Sunshine

2023-06-29 09:13:07 - last edited 3 weeks ago

Posts: 7375

Helpful: 1218

Solutions: 941

Stories: 0

Registered: 2018-12-17

Re:Archer AX1800 - 5ghz interface not working-Solution

2023-06-29 09:13:07 - last edited 3 weeks ago

@Adrian_CG

Hi, could you please try disabling Smart Connect and then check if 5G Wi-Fi is still working?

If 5G Wi-Fi works when Smart Connect is disabled, you could also try enabling it again to see if the problem appears again.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

Archer AX1800 - 5ghz interface not working

Archer AX1800 - 5ghz interface not working

Information

Voters 0

Tags