Same issue here

  @akapal 

Same here but using X60 as main Deco 

  @David-TP 

goodmorning

i cannot be completely sure because i have to rely on the customers answers, but they say they have a normal connection.

the X50 outdoor is powered in both cases via the included power cable.

other X50 outdoors without the powerline somewhere else in the network dosnt suffer from this issue.

take note that it takes some days for this issue to arrise.

thank you

  @David-TP 

Hi.

Yes the X50 outdoor is connected via Ethernet through a TP-Link TL-SG1005LP PoE switch connected to an X60, which in turn is connected to the router (Virgin Media Hub 3 in modem mode). Everything remains connected when it is showing off line,I have 28 iot's connected to the outdoor, mostly cameras and tapo smart sockets, nothing drops off the internet connection including the phone. I have checked many times, so the deco remains connected and everything with it but it shows disconnected in the app.

Kind regards

David-TP wrote

  @akapal Hi, I would report to the engineers to see whether they could reproduce the same issue.

By the way, have you ever tested for the customers whether the mobile devices were able to get internet service from Deco X50-outdoor when it is offline on the Deco APP?

 

@Lexivienna Nice to see you again and I see your support ticket has been forwarded to the engineers. It would be highly appreciated if you could cooperate with him for further assistance.

 

@PablitoB  Hi, Is your Deco X50-outdoor also wirelessly connected to the main Deco X60?(if via Ethernet cable, Do you use a POE switch? Can I have the model of the switch?)

Could you please help me check the following details as well: whether the mobile devices were able to get internet service from Deco X50-outdoor when it is offline on the Deco APP?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

  @David-TP 

when we will have a solution for this?

as you see in the picture all the deco units are connected with good signal from the outdoor unit

My deco x50-outdoor Ver. 1.0.1 build 20230105

Exactly the same problem with x50-outdoor. disappears from the deco application after 24-48 hours. while continuing to work. Connected via poe. There are also 3 points x20 in the network. I went to the point through the web interface, these are the errors in the logs.

Tue Jun 20 02:00:48 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:49 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:51 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:52 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:53 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:54 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:55 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: memfree less than 10000 KB Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: tdp_trans_relay Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: memfree less than 10000 KB Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: tdp_trans_relay Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: CGI produced less bytes than expected Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: CGI produced less bytes than expected Tue Jun 20 02:00:56 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: memfree less than 10000 KB Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: ERROR tdp_trans_relay Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: memfree less than 10000 KB Tue Jun 20 02:00:56 2023 daemon.err tmpsvr[5842]: Error: ERROR tdp_trans_relay Tue Jun 20 02:00:58 2023 daemon.err /usr/bin/apsd: apsd_check_eth_has_neigh:1100: Error: can't find ifname[eth1.591] in eth_ifname

  @akapal 

another customer x50 outdoor saying disconnected, this one is powered by poe and dosnt have any powerline in the network, without it none satellite would work so obviously once again this unit is working right now but reports offline!!

  @David-TP 

another hard wired x50 outdoor same problem, i asked many times about a fix or update? already sent screenshots and logs, any news?

thats something affecting obviously thousands and have no feedback yet!