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DecoX75 Limited Connection

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DecoX75 Limited Connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TheDussst

2023-06-06 18:34:03 - last edited 3 weeks ago

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Registered: 2023-06-05

DecoX75 Limited Connection

2023-06-06 18:34:03 - last edited 3 weeks ago

Tags: #Wi-Fi 6E #Network Connectivity

Model: Deco X75

Hardware Version:

Firmware Version:

Hi over the last few days i seem to have a Limited wifi connection where only certain websites or apps work. Youtube seems to work all the time but netflix, gmail normal websites dont open. Dont have any parental control set. Any idea what could cause this and if anyone managed to resolve?

Also notice homeshield pro giving errors but not sure if that is related

3 Reply

David-TP

2023-06-07 02:04:48 - last edited 2023-06-07 02:06:29

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Re:DecoX75 Limited Connection

2023-06-07 02:04:48 - last edited 2023-06-07 02:06:29

@TheDussst

Hi, welcome to the community.

the firmware 1.2.2 of Deco XE75 V1 supports customizing MTU. And I used to see some ISP required a specific MTU size, like 1440/1462 for example. Maybe you could check with ISP to see whether MTU needs to be changed.

If yes, you could change it on the Deco APP>More>Internet connection>Internet connection type(Dynamic IP for example)>MTU.

Please also refer to this link to change the WAN DNS to 8.8.8.8/8.8.4.4:

How to change DNS server settings on my Deco

Wait for your reply.

best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

TheDussst

LV1

2023-06-07 07:30:55

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Re:DecoX75 Limited Connection

2023-06-07 07:30:55

@David-TP

Thanks for the reply...I did a ping test to see that there is no fragmentation and got to 1382...I added 28 to get to 1410 but issue still remain.

Any idea what the mtu default was set to before the firmware upgrade?

David-TP

2023-06-12 08:06:57

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Re:DecoX75 Limited Connection

2023-06-12 08:06:57

@TheDussst

Hi, the default MTU of Deco is 1500.

Did you have the same issue with the Ethernet connection from Deco?

By the way, did most of the mobile devices have issues opening some APPs and websites?

And Have you tried to change the DNS on the Deco as well?

Wait for your reply.

Best regards.

DecoX75 Limited Connection

DecoX75 Limited Connection

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