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iMac and iPhone lose connection to wifi every other day, password entry needed

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iMac and iPhone lose connection to wifi every other day, password entry needed

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johnko020

2023-06-04 09:29:21

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iMac and iPhone lose connection to wifi every other day, password entry needed

2023-06-04 09:29:21

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.6.1. Build 20230403 Rel. 70058

The Deco M9 has been working flawlessly for years. Lately though, for some reason, my iPhone and home iMac disconnect from the WiFi. Usually means that I'm on 5G for some hours on my phone before I notice. Both on mac and phone, I then need to select the network and enter the password, and then all is well again. So both device seem to lose their password. My other family members don't have this problem.

Any thoughts?

2 Reply

David-TP

2023-06-06 11:48:52

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Re:iMac and iPhone lose connection to wifi every other day, password entry needed

2023-06-06 11:48:52

@johnko020

Hi, welcome to the community.

Were the iPhone and iMac the only devices that have this issue?

Here are some suggestions for your reference:

1. Reset the network settings on the iPhone once.

2. Turn off "private address" on iPhone.

3. Reserve the current IP address on the Deco APP for iPhone after it is connected to wifi.

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

johnko020

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2023-06-06 11:59:14 - last edited 2023-06-06 12:23:48

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Re:iMac and iPhone lose connection to wifi every other day, password entry needed

2023-06-06 11:59:14 - last edited 2023-06-06 12:23:48

@David-TP

Hi David, thx for your feedback and tips, will try. Any thoughts for the iMac that experience the same issue?

Btw, the thing that (at least) sets the 2 devices apart from all the others is that they have Adguard installed (DNS, not VPN). Could that be related?

iMac and iPhone lose connection to wifi every other day, password entry needed

iMac and iPhone lose connection to wifi every other day, password entry needed

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