Home Network Community > Deco > Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G
< Deco

Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G
Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G
2023-05-15 10:54:08 - last edited 2024-10-24 06:52:36
Tags: #MERCUSYS
Model: General Product  
Hardware Version:
Firmware Version: 1.1.13

I've set up a whole home mesh Wifi network, with TP-Link's Mercusys AC1900 kit of 3 Halo WiFi nodes. It all works fine except that 4 of my Smart Plugs show in the app as offline. Devices next to them show as having strong or medium signal connection strength, and all the offline plugs switch on and off from my Smartlife App  and from Alexa instructions. This implies that they are connected but the app still thinks they are offline - Any thoughts?

  1      
 
  1      
 
#1
Options
2 Reply
Re:Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G
2023-05-16 02:05:56 - last edited 2024-10-24 06:51:45

  @JetDefloor 

It is suggested to Halo APP -> More -> Advanced -> IPv4 to change the WAN DNS server to 8.8.8.8 and 8.8.4.4 for a try.

 

By the way, can I have a picture of your network topology of Halo, whether they are on the Wi-Fi Backhaul or Ethernet Backhaul?

And what is the current firmware version of Halo H50G?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Smart plugs not showing on Mesh network (Mercusys AC1900 Halo H50G
2023-05-16 19:14:50 - last edited 2024-10-24 06:51:46
Hi David-TP. Halo H50G firmware 1.1.13 Network topology is wifi. My ISP's router is handling internet access and has wifi off. It connects via Lan cable to Living room - Main Halo. Another halo - in Kitchen. and another in a Bedroom.
  3  
  3  
#3
Options

Information

Helpful: 1

Views: 990

Replies: 2

Tags

MERCUSYS
Related Articles
 Mercusys Mesh + Archer C80
265 0
Using both a Mercusys Ac1200 and Ac1300 on the same network
211 0
Mercusys Router & TP Link
313 0
Mercusys halo aka tp link
5105 1
Mercusys MR70X: Firmware causes DHCP errors
229 0
 EasyMesh Network Configuration Issue with Mercusys MR50G Router
2861 4
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.