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Deco X90 shows client devices as offline even though they are connected

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Deco X90 shows client devices as offline even though they are connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Othwat

2023-05-10 08:03:33

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Registered: 2023-05-10

Deco X90 shows client devices as offline even though they are connected

2023-05-10 08:03:33

Model: Deco X90

Hardware Version:

Firmware Version: 1.1.6 Build 202303030

I have the main deco setup in router mode and connected to various client devices via switch.

All of my devices were online in the app for a while but now some appear as offline although they do have internet access and work as intended.

The devices that disappeared don't have a static ip. Is there anything I can do to troubleshoot this without factory resetting anything?

2 Reply

David-TP

2023-05-11 07:35:56

Posts: 12509

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Registered: 2020-04-14

Re:Deco X90 shows client devices as offline even though they are connected

2023-05-11 07:35:56

@Othwat

Hi, welcome to the community.

I think your current issue is quite like this post:

https://community.tp-link.com/en/home/forum/topic/538092?replyId=1111830

Can I have a picture of your network map?

And if possible, could you please refer to this link to help me get the APP log:

How to submit Deco APP log

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

Othwat

LV1

2023-06-03 21:40:58 - last edited 2023-06-03 21:41:56

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Registered: 2023-05-10

Re:Deco X90 shows client devices as offline even though they are connected

2023-06-03 21:40:58 - last edited 2023-06-03 21:41:56

Hi David,

Thank you for your reply.

I've sent the requested logs.

My connection map: The Deco is set as a router and not as an access point. router -> main deco -> switch -> POE switch -> device

Please note that I can now see the devices but it seems random since they weren't in the app in the past 3 weeks.

Deco X90 shows client devices as offline even though they are connected

Deco X90 shows client devices as offline even though they are connected

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