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Main deco X50-POE is disconnecting from the internet

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Main deco X50-POE is disconnecting from the internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ManiJuneja

2023-05-09 06:21:11 - last edited 2023-05-09 08:26:29

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Registered: 2023-05-09

Main deco X50-POE is disconnecting from the internet

2023-05-09 06:21:11 - last edited 2023-05-09 08:26:29

Model: Deco X50 - PoE

Hardware Version: V1

Firmware Version: 1.1.0 Build 20230301

I have recently purchase Deco X50-POE 3-stations for my home.

The main unit is lose connectivity from internet after some time. I tried with router mode and AP mode but problem is still there.

Firmware is updated.

checked logs while disconnection got this error Tue May 9 12:55:53 2023 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.250 is Local Network Control Block Tue May 9 12:55:53 2023 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

What should I do?

Thanks

2 Reply

David-TP

2023-05-10 03:33:16

Posts: 12509

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Registered: 2020-04-14

Re:Main deco X50-POE is disconnecting from the internet

2023-05-10 03:33:16

@ManiJuneja

Hi, May I know your internet service provider and the model number of the main ISP router?

Have you noticed any Deco X50-POE turn red during the disconnection?

If Deco X50-POEs are powered by a POE switch, can I have the model number of the POE switch?

Is the current network topology like:

Internet--ISP modem router---POE switch---3*Deco X50-POEs

By the way, do you need to restart Deco to get the internet connection back?

Thank you very much.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

JohnFK

LV1

2023-05-31 13:56:34

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Registered: 2023-05-31

Re:Main deco X50-POE is disconnecting from the internet

2023-05-31 13:56:34

@David-TP I have the same thing . Main Deco X50 behind a ZTE modem ( experia box ) followed by 5 client deco's .

Fun thing is, when I set the deco to wifi router ( which is not suitable for me ) it seems to be ok, but once put in accespoint mode, the deco wil lit red

after a while and reconnects then 2-3-4-5-10 minutes later.

I monitored the zte modem / router and nothing seems wrong or blocked.

TP Link netherlands said it was a zte issue, but i dont believe it, since I also tried it on a delta fiber line with different modem.

Main deco X50-POE is disconnecting from the internet

Main deco X50-POE is disconnecting from the internet

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