Internet in whole house cuts out

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Internet in whole house cuts out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet in whole house cuts out
Internet in whole house cuts out
2023-05-08 17:46:41
Model: TL-WPA4220 KIT  
Hardware Version:
Firmware Version:

Connected new kit up - good connection and signal everywhere including in garden building where I want the extended wifi. As soon as I use the internet in the garden building - play a video on tik tok for instance - the internet cuts out in whole house. Has done this 3 times now so it must be as a result of the new extender. Have to turn off router each time for twenty minutes to regain internet. Connection/signal remains full throughout. Any ideas or help would be very appreciated. 

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Re:Internet in whole house cuts out
2023-05-09 08:21:57

  @Shunty7 

 

Hi, please try to move the garden extender into somewhere else and then test if it has the same issue.

 

In addition, how many powerline units do you have in total? If you have multiple extenders, please swap the extender location to see if the issue happens with the same extender or same location.

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