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UB500 Does not work with windows 11

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UB500 Does not work with windows 11

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
UB500 Does not work with windows 11
UB500 Does not work with windows 11
2023-04-11 21:04:51
Tags: #Windows 11 #Blutooth
Model: UB500  
Hardware Version:
Firmware Version:

So I have the UB500 which was working fine with Windows 10. When I did the upgrade to Windows 11 it no longer works. When you go into the add a device screen and select bluetooth the whole screen freezes up and you need to ctrl alt dl to close the window.  Because of this i did an inplace downgrade to Windows 10 and it started working again without a problem.  I decided to upgrade back to Win 11 to see if it was just a bad install but again the same thing happens in the same place.

I have seen a couple of posts around the place of the same issue happening with Windows 11 and thie bluetooth adapter freezing there but never any solution.

 

Anyone able to help?

 

https://answers.microsoft.com/en-us/windows/forum/all/tp-link-ub500-not-working-windows-11/44c8d3a0-baeb-44f4-8b1b-ee0b398e88a6

 

This is from microsoft website same issue

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#1
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4 Reply
Re:UB500 Does not work with windows 11
2023-04-15 00:44:23

  @Russ22 unfortunately they are not releasing driver for windows 11 bro, disappointed

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#2
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Re:UB500 Does not work with windows 11
2023-04-19 03:51:00

  @Parrott 

Hi, the official driver for UB500 did mention it supports Windows 11 as well.

UB500(UN)_V1_Driver_Windows

 Download

Operating System: Win/7/8.1/10/11

For Windows 7/8.1/10/11

  @Russ22 If you still have the same issue, please feel free to help me record a video clip and send it to support.forum@tp-link.com.

Thank you very much.

Wait for your reply.

Best regards.

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#3
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Re:UB500 Does not work with windows 11
2023-04-26 17:48:16

  @David-TP It's so laggy in Windows 11.

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#4
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Re:UB500 Does not work with windows 11
2023-05-24 05:50:46
If you're experiencing issues with the UB500 Bluetooth adapter freezing when trying to connect in Windows 11, it's possible that there may be compatibility issues between the adapter and the new operating system. Here are a few steps you can try to troubleshoot the problem: Check for driver updates: Visit the manufacturer's website for the UB500 Bluetooth adapter and check if there are any updated drivers specifically designed for Windows 11. Install the latest drivers and see if that resolves the freezing issue. Run Windows Update: Make sure your Windows 11 installation is up to date by running Windows Update. Sometimes, Microsoft releases updates that include bug fixes and improvements for specific hardware compatibility. Remove and re-pair the adapter: Try removing the UB500 Bluetooth adapter from the list of devices in Windows 11 and then re-pair it. Go to the Bluetooth settings, locate the UB500 adapter, and remove it. Then, try to add the device again and see if it successfully pairs without freezing. Regards, Rachel Gomez
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#5
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Information

Helpful: 1

Views: 3224

Replies: 4

Tags

Windows 11 Blutooth
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