Deco M5 not discovered to join an existing M9 network

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Deco M5 not discovered to join an existing M9 network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 not discovered to join an existing M9 network
Deco M5 not discovered to join an existing M9 network
2023-03-06 14:36:08
Model: Deco M5   Deco M9 Plus  
Hardware Version: V3
Firmware Version: 1.6.5 Build 20230110

Hello all

 

I have a wifi network made up of 3 x M9 Plus decos with this setup:

  • Main deco is connected to the router. It is located in the ground floor
  • 2nd deco is in the first floor. It is connected using Wifi
  • 3rd deco is in the attic. This one is connected to the main deco using a ethernet cable.

They are using latest firmware available in Deco App (1.5.6 Build 20211018 Rel. 35617)

 

Because I am having some issues in the ground floor, I have bought a Deco M5 unit, and here comes the problem  ;-)

If I try add this new one to the existing network, it is not discovered (the blue light is blinking but the app does not detect it).

If I try to add the new M5 configuring a new network (instead of adding it to the existing one), it is detected by the app.

 

I suspect it could be defective, but on the other hand it is strange that can be detected when configuring a new network.

Am I doing it right? Or should I create from scratch all the network, starting by add the M5 as main unit?

 

Thank you very much for your support.

Antonio  

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#1
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2 Reply
Re:Deco M5 not discovered to join an existing M9 network
2023-03-07 06:08:23

  @Aromero 

Have you tried to connect the Deco M5 via Ethernet cable to the nearest Deco M9 plus first, then try to add it to the Deco APP again?

Please also check the Bluetooth settings on the smartphone to make sure it hasn't been connected to any Bluetooth devices yet.

Then disable the VPN connection if it has been enabled on the smartphone.

Wait for your reply.

Best regards.

 

 

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#2
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Re:Deco M5 not discovered to join an existing M9 network
2023-03-07 19:59:32

  @David-TP  Hello David,

thank you very much for your reply. I have tried what you suggest but it has not solved the problem.

As it was under warranty, I have returned because I think it is defective.

 

Thanks again for your suggestions.

Best regards,

Antonio R. 

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