Device losing internet connnection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Device losing internet connnection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Device losing internet connnection
Device losing internet connnection
2023-03-05 11:38:58 - last edited 2023-03-05 14:03:39
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.5

Hello my wife's  chromebook has recently been disconnecting from the wi-fi. When i try to reconnect nothing happens, if I forget the network and re-enter the password  get DHCP lookup failed. The only solution I found was to reboot the Virgin router and main Deco which is a slow process. Also when unable to connect to the broadband I tried using my mobile as a wi-fi hotspot and it connected immediately, which makes me think the problem is not with the chromebook

. It occurred to me today this problem started after recently  updating the Deco to 1.6.5. I have not updated the firmware  for a long time The last version was 1.5 something 

As far as I'm aware it's just the one device.

Has anyone else had connection problems after firmware updates , thanks for any advice

  0      
  0      
#1
Options
2 Reply
Re:Device losing internet connnection
2023-03-07 08:33:11

  @friedeggs 

Hi, If it was on Chromebook only, please refer to the suggestions here:

https://appuals.com/dhcp-lookup-failed-in-chromebook/

And it is also suggested to turn off "Mesh Technology" on the Deco APP for Chromebook.

Thank you very much.

Best regards.

  0  
  0  
#2
Options
Re:Device losing internet connnection
2023-03-07 11:19:16

  @David-TP  Many thanks for replying. There is a lot to try in the link, I appreciate all the good advice, cheers, best regards 

  1  
  1  
#3
Options